Intermediate Systems Analyst to analyze and translate user telephony configurations from an
S.i. Systems • Calgary
10 days ago
Job type
- Contractor
Job description
Our public sector client is seeking a Intermediate Systems Analyst to analyze and translate user telephony configurations from an existing PBX platform to the next-generation PBX environment
Candidates must be located in Calgary. Hybrid work environment of 3 days in-office and 2 days WFH. 37.5 hour work week.
Must Haves
- 3+ years as a System Analyst or Business Systems Analyst with a focus on Telecommunications or Telephony projects
- 3+ years supporting telecommunication systems including hardware, software, and documentation deliverables
- Experience in Microsoft Teams Phone and PBX migration support
- Experience with call routing, hunt groups, call queues, voicemail settings, and DID assignments
- Previous experience as developer or in a technical role
Nice to Have
- Experience with wireline technology solutions including Nortel, Avaya, and Microsoft
- Experience with Unified Communications solutions including Avaya, Microsoft, and Polycom
- Large-scale corporate-wide project implementation experience
- Knowledge of project management processes and PM documentation
- Knowledge of system acquisition methodologies and quality standards
Responsibilities
- Analyze user telephony configurations from the existing PBX platform
- Translate legacy telephony settings into the new PBX and Teams voice architecture
- Map user profiles, DIDs, line appearances, call flows, hunt groups, call queues, voicemail settings, and routing policies
- Support bulk user migrations and validation testing
- Perform post-cutover issue resolution
- Configure call routing and voice policies