E-Commerce Operations Manager

E-Commerce Operations Manager

Location: Remote (Latin America strongly preferred; Philippines or South Africa considered)

Department: Operations / Management

Employment Type: Full-Time or Part-Time (Flexible hours; requires 3–4 hours of daily overlap with US Pacific Time)

Estimated Salary Range: $2,000 – $3,500 USD/month ( commensurate with experience, location, and proven track record)

Company Overview

Lane-M Holdings Inc. operates two growing e-commerce brands generating $1.5M+ in annual revenue, with projections scaling to $2.5M+:

1. Queegs: A viral impulse-buy consumer brand selling plant accessory products primarily across Amazon and TikTok Shop.
2. RV Kits Brand: High-ticket ($200+) specialized kit solutions for RV freshwater, sewer, and leveling systems, selling across Amazon, TikTok, and direct-to-consumer via Shopify.

Following a period of rapid growth and supply chain constraints, executive leadership is seeking a hands-on, strategic E-Commerce Operations Manager to take full ownership of operational execution, supply chain logistics, and remote team management so leadership can focus on product development, brand strategy, and finance.

Role Overview

As the E-Commerce Operations Manager, you will serve as the central buffer and operational execution engine for the company. You will oversee daily channel management across Amazon, Shopify, and TikTok, drive end-to-end supply chain and inventory logistics, resolve critical marketplace suppressions or listing holds, and optimize remote staff workflows.

The ideal candidate has deep experience in multi-channel e-commerce, understands Amazon’s backend ecosystem inside and out, and possesses the strategic mindset to establish performance KPIs and profit-aligned incentive models for virtual assistants.

Key Responsibilities

1. Multi-Channel E-Commerce & Marketplace Management

• Take full operational control of Amazon Seller Central, TikTok Shop, and Shopify accounts.
• Monitor channel health, proactively resolve catalog issues, account flags, listing suppressions, and compliance documentation requirements (e.g., SDS submissions, product certifications).
• Manage listing setups, inventory allocations, and promotional mechanics tailored to each brand’s business model (low-ticket impulse vs. high-ticket DTC).

2. Supply Chain, Inventory & Logistics

• Maintain real-time inventory tracking to prevent stockouts, re-ranking penalties, and lost ad spend across all sales channels.
• Work closely with freight forwarders, suppliers, and 3PL partners to track international shipments (e.g., China to US) and streamline customs/port clearance.
• Implement robust inventory replenishment models based on seasonality (peak season: February through September).

3. Process Optimization & Team Management

• Manage, structure, and delegate daily tasks to a existing team of offshore Virtual Assistants (VAs).
• Build operational Key Performance Indicators (KPIs) and implement profit/contribution margin-driven incentive models to align team performance with business health.
• Organize and track workflows using Asana and establish standard operating procedures (SOPs) for routine tasks.

Required Qualifications

• E-Commerce Experience: 3+ years in a senior operational role managing multi-channel e-commerce brands, with proven, advanced expertise in Amazon Seller Central.
• Logistics & Inventory Mastery: Proven background managing international freight, factory lead times, stock level forecasting, and 3PL coordination.
• Problem-Solving Ability: Strong experience navigating Amazon support, resolving listing suppressions, SDS filings, and shipping hold disputes independently.
• Language & Communication: Exceptional written and spoken English proficiency (fluent/C1-C2 level) for fast-paced communication via text and video.
• Typing Speed: Minimum 40+ WPM typing speed for fast digital navigation and live call collaboration.
• Time Zone Flexibility: Ability to maintain a consistent daily overlap (3–4 hours minimum) with US Pacific Standard Time (PST).

Preferred Qualifications

• Experience managing TikTok Shop operations and Shopify DTC storefronts.
• Direct experience establishing employee KPIs and performance incentive/bonus structures.
• Hands-on experience with project management tools (Asana) and AI productivity tools (Claude, ChatGPT).
• Prior experience managing offshore teams or virtual assistant workflows.

What We Offer

• Competitive Compensation: $2,000 – $3,500/month based on region, experience, and structural scope (Full-Time or Part-Time options).
• Performance Bonuses: Opportunity to earn performance-based bonuses tied to operational KPIs, inventory accuracy, and profit margins.
• Strategic Autonomy: Direct access to company leadership with total ownership over operational systems.
• 100% Remote Flexibility: Work from home with reasonable schedule flexibility outside of core overlap windows.