Bilingual Commissions Administrator

Job Description

Key Responsibilities

• Prepare weekly and monthly commission runs and reports
• Perform compensation adjustments based on policy changes
• Ensure commissions are paid out correctly and investigate any inconsistencies
• Provide commission information as requested in a timely manner to both internal and external contacts
• Input data accurately into the system
• Track information and assist on the debt collection processes of agents and agencies
• Handle commission debt repayments from agents and agencies
• Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
• Other duties as required

Key Qualifications

• College Diploma or equivalent work experience is required
• Post Secondary degree or equivalent field experience is an asset
• 1-2 years of experience in Insurance Industry is required
• Fluently bilingual in both French and English (written and verbal)
• Strong analytical and problem-solving skills
• Good mathematical skills
• Intermediate to advanced knowledge of Microsoft excel
• Excellent written and verbal communication skills in French and English
• Strong attention to detail and accuracy
• Accounting and bookkeeping background would be an asset
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues.
• Requires well-developed problem solving and analytical skills.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.

#LI-Remote

Salary Range:

$43,000.00 - $63,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.