Driver/Helper (full-time hourly)

About Company:

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Driver Helper FT Hourly position is integral to supporting delivery operations by assisting drivers in the efficient and safe transportation of goods across various locations in Canada. This role focuses on ensuring timely loading and unloading of products, maintaining clear communication with drivers and customers, and providing excellent customer service throughout the delivery process. The Driver Helper will work closely with the driver to navigate routes, handle packages carefully, and resolve any issues that arise during deliveries. This position demands physical stamina, attention to detail, and a proactive approach to problem-solving to contribute to the overall success of the delivery team. Ultimately, the Driver Helper plays a key role in enhancing customer satisfaction and operational efficiency by supporting seamless delivery experiences.

Minimum Qualifications:

• Valid Canadian driver’s license with a clean driving record.
• Ability to lift and carry heavy products safely and repeatedly throughout the workday.
• Basic proficiency in English or French to communicate effectively with team members and customers.
• Physical fitness and stamina to perform manual labor, including walking, bending, and standing for extended periods.
• Availability to work full-time hours, including early mornings, evenings, and occasional weekends as required.

Preferred Qualifications:

• Previous experience in a delivery, warehouse, or logistics support role.
• Familiarity with local routes and geography within the assigned delivery area in Canada.
• Customer service experience demonstrating strong interpersonal and communication skills.
• Basic knowledge of mobile devices or handheld scanners used for delivery tracking.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities:

• Assist the driver with loading and unloading goods safely and efficiently at various delivery locations.
• Support the driver in navigating routes and managing delivery schedules to ensure timely arrivals.
• Communicate effectively with customers to provide updates and address any delivery-related inquiries or concerns.
• Maintain accurate records of deliveries, including obtaining signatures and documenting any discrepancies or damages.
• Adhere to all safety protocols and company policies to ensure a secure working environment during all delivery activities.

Skills:

The required skills such as physical stamina and safe lifting techniques are essential for handling packages and assisting with loading and unloading tasks daily. Communication skills enable the Driver Helper to interact professionally with customers and coordinate effectively with drivers to ensure smooth delivery operations. Time management and organizational skills are used to help maintain delivery schedules and accurate documentation. Preferred skills like familiarity with local routes and experience with delivery technology enhance efficiency and reduce errors during deliveries. Together, these skills contribute to a reliable, customer-focused delivery process that supports the overall logistics team.