Sales Associate (full-time)

About Company:

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Full Time Sales Associate plays a critical role in driving the success of our retail operations by delivering exceptional customer service and achieving sales targets. This position involves engaging with customers to understand their needs, providing product knowledge, and guiding them through the purchasing process to ensure satisfaction. The Sales Associate will maintain a well-organized and visually appealing sales floor, contributing to a positive shopping environment. Additionally, this role requires collaboration with team members and management to meet store goals and support promotional activities. Ultimately, the Sales Associate helps build lasting customer relationships that foster loyalty and repeat business.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in retail sales or customer service is preferred but not mandatory.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Basic proficiency with computers and point-of-sale systems.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a fast-paced retail environment.
• Knowledge of the products or industry relevant to the store.
• Additional language skills to assist a diverse customer base.
• Certification in customer service or sales training programs.
• Demonstrated ability to work effectively within a team.

Responsibilities:

• Greet and assist customers in a friendly and professional manner to create a welcoming shopping experience.
• Understand and communicate product features, benefits, and promotions to customers effectively.
• Process sales transactions accurately using point-of-sale systems and handle cash or electronic payments.
• Maintain the cleanliness, organization, and merchandising standards of the sales floor.
• Collaborate with team members to achieve daily and monthly sales targets.
• Address customer inquiries and resolve issues promptly to ensure customer satisfaction.

Skills:

The required skills such as communication and interpersonal abilities are essential for engaging customers and understanding their needs, which directly impacts sales success. Proficiency with point-of-sale systems ensures efficient and accurate transaction processing, contributing to a smooth customer experience. Organizational skills help maintain an attractive and orderly sales floor, which enhances the shopping environment and supports merchandising strategies. Preferred skills like product knowledge and additional language capabilities enable the Sales Associate to serve a broader customer base and provide tailored recommendations. Teamwork and problem-solving skills are utilized daily to collaborate with colleagues and address customer concerns promptly, fostering a positive workplace and customer satisfaction.