Program Supervisor (26-246)

Job Title: Program Supervisor
Bargaining Unit: Non-Union
Language Requirement: English Essential
Vacancy Status: New position

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Program Supervisor is responsible for overseeing the planning, coordination, and delivery of programs and services within human services. This role ensures program effectiveness, compliance with policies, and alignment with community needs while providing leadership, supervision, and support to program staff.

Key Responsibilities

• Oversee the planning, implementation, and evaluation of programs to ensure high-quality service delivery.
• Guide and support program staff, ensuring compliance with organizational and Ministry policies and procedures and legislation.
• Monitor program performance, track key metrics, and implement improvements as needed.
• Collaborate with internal teams and external partners to enhance program accessibility and effectiveness.
• Develop and maintain program schedules, resource allocation, and staffing plans.
• Ensure compliance with regulatory requirements, safety standards, and funding guidelines.
• Assist in budget development and monitor program expenditures to ensure financial accountability.
• Address inquiries, concerns, and feedback from participants, staff, Ministry and external partners.
• Support outreach, promotion, and engagement efforts to increase program participation.
• Maintain accurate records and prepare reports related to program activities and outcomes to support compliance with Municipal, Provincial and Federal guidelines.
• Conduct internal reviews and file audits for all eligibility decisions.
• Emergency Management – provide emergency human services to the community (City of Cornwall and the United Counties of S.D.&G.) in the event of a disaster as outlined in the Emergency Management Act and the local Emergency Management Plan.

Leadership of Others

• Guides and supports team members to meet operational objectives, ensuring compliance with organizational standards, policies, and procedures.
• Fosters a collaborative and respectful work environment by addressing concerns, providing constructive feedback, and supporting skill development.

Position Requirements

Education & Certifications

• Diploma in Social Services, Public Administration, or a related field.

Experience

• Minimum 5 years of experience in program coordination, community services, or service delivery, including supervisory responsibilities.

An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Program Management: Proven ability to oversee program planning, implementation, and evaluation.
• Leadership & Team Support: Experience supervising staff and fostering a positive team environment.
• Regulatory Compliance: Oversee program policies, safety regulations, and funding requirements. Understanding of applicable legislation.
• Communication: Strong verbal and written communication skills for reporting, public engagement, and team coordination.
• Problem-Solving: Ability to assess program challenges and develop effective solutions.
• Collaboration: Ability to work effectively with internal teams and community partners.
• Data Management: Experience tracking program metrics, preparing reports, and maintaining accurate records.
• Time Management: Ability to handle multiple tasks, prioritize workload, and meet deadlines efficiently.
• Management of highly sensitive and confidential information that has potential Corporate exposure risk. In-depth understanding and knowledge of client management and de-escalation strategies.

Working Conditions

• Work is primarily office-based with periodic travel for site visits, community engagement, and program oversight.
• Interaction with program participants, staff, and partners, requiring strong interpersonal skills.
• Requires interaction with individuals in crisis or facing difficult personal circumstances.
• Standard business hours with occasional evening or weekend work for service delivery.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Vulnerable Sector Check
• Proof of certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx