Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal

Our telecommunications client is seeking a Customer Experience Co-ordinator (2-4 years) to support MACD activities and Cisco renewal operations

Join a customer experience team supporting infrastructure services operations and renewal initiatives for enterprise accounts. This role focuses on MACD(move/add/change/disconnect) activities, maintenance renewals, inventory tracking, quoting support, and customer coordination tied to Cisco partnership renewals. The position supports high-volume operational activity across install base management, reporting, and account maintenance processes. The team collaborates closely with Sales, Product Management, and IT teams to support real-time customer and operational requirements.

Mississauga, ON Hybrid 3 days a week

Must Haves

• 2-4 years in a similar Customer Experience or renewal coordination function
• Advanced Excel skills including VLOOKUP and spreadsheet analysis
• MACD coordination and maintenance quote management for customer install bases
• Data analytics, reporting, and inventory record maintenance
• Undergraduate degree or Diploma
• Cisco experience

Nice to Have

• Renewal sales experience
• Bilingual candidates- an asset

Responsibilities

• Act as the single point of contact for service and software maintenance renewal contracts
• Manage MACD(move/add/change/disconnect) activities including device additions, modifications, and decommissioning
• Prepare maintenance quotes and validate backend maintenance records
• Maintain inventory records and ensure accurate tracking of customer install bases
• Review coverage details and identify co-terming and consolidation opportunities
• Pull and manipulate data from multiple sources to support quoting and reporting requirements
• Follow up with customers and sales owners to support on-time renewals