Systems Administrator/Operations Support Specialist - Senior

Assignment: RQ11514 - Systems Administrator/Operations Support Specialist - Senior

Job Title: Systems Administrator/Operations Support Specialist - Senior

Requisition (SS): RQ11514

Start Date: 2026-09-28

Client: Enterprise Financial Services Division

End Date: 2027-03-31

Office Location: 222 Jarvis St., Toronto

Organization: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 140.00

5 days onsite

Must Have: (Siebel Systems Admin)

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Nice to have:

• Prior OPS or Public sector experience.

Description

Responsibilities

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Upkeep, configure, install and support the clients' network and coordinate the various systems.

General Skills

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
• Experience with one or more operating systems Experience with one or more hardware platforms
• Experience with information retrieval packages Experience with one or more communications protocols
• Experience with middleware and gateways (i.e. Siebel CRM, Oracle databases, ADOBE LiveCycle)
• Experience with integration technologies such as RESTAPI
• Experience with scripting such as Python, Powershell, Batch
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Experience with distributed and networked systems Awareness of emerging IT trends
• Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location

Experience and Skill Set Requirements

Skills (40%):

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
• Experience performing Siebel migrations, deployments, repository management, and release management activities.
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Knowledge (25%):

• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
• Knowledge of ITIL-based service management processes, incident management, problem management, change management, and operational support.
• Experience developing and maintaining operational procedures, technical documentation, architecture diagrams, and support runbooks.
• Hands-on experience with Siebel Tools, repository development, and configuration management.
• Experience with Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
• Experience developing and troubleshooting eScript, Browser Script, Business Services, and Workflow Processes.
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
• Familiarity with Open UI configuration, customization, and troubleshooting.
• Experience supporting code promotions, repository merges, and deployment activities across environments.

Communication Skills: 25%

• Ability to explain technical terms related to Application Support in non-technical terms.

Public Sector / OPS Experience: 10%