Senior Systems Administrator / Operations Support Specialist – Siebel CRM

Job Description

Senior Systems Administrator / Operations Support Specialist – Siebel CRM

Position: Systems Administrator / Operations Support Specialist – Senior

Client: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Ontario, Canada – OPS Office

Work Arrangement: 100% Onsite – 5 days per week

Allocation: 100%

Hours: 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch

Security Clearance: CRJMC

Position Overview

Our client is seeking a Senior Systems Administrator / Operations Support Specialist with strong Oracle Siebel CRM expertise to support, administer, maintain, and troubleshoot complex Siebel environments within a large enterprise organization.

The successful candidate will have extensive hands-on experience with Siebel Server administration, multi-tier Siebel environments, Oracle databases, Siebel integrations, performance troubleshooting, deployments, migrations, and operational support.

This role requires a highly experienced Siebel Systems Administrator who can work across Development, Test, UAT, and Production environments and provide reliable day-to-day operational and technical support.

Key Responsibilities

• Provide systems administration and operational support for enterprise Oracle Siebel CRM environments.
  
• Set up and maintain user access, user profiles, system configurations, backup and recovery processes, and day-to-day computer systems operations.
  
• Administer Siebel environments, including installation, configuration, patching, upgrades, maintenance, and environment support.
  
• Manage and support multi-tier Siebel environments, including Development, Test, UAT, and Production.
  
• Support high-availability Siebel architectures and ensure system availability and reliability.
  
• Administer and maintain Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE) and related infrastructure components.
  
• Troubleshoot Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
  
• Perform Siebel migrations, deployments, repository management, code promotions, repository merges, and release management activities.
  
• Monitor application health, system capacity, workloads, and infrastructure utilization.
  
• Perform log analysis and implement proactive system maintenance procedures.
  
• Conduct software upgrades and apply patches while ensuring operational stability.
  
• Monitor computer workload trends and make adjustments to optimize utilization of computer resources.
  
• Support integrations between Siebel CRM and external systems using EAI, REST/SOAP services, web services, and middleware technologies.
  
• Work with Oracle databases, including performance monitoring and SQL troubleshooting, and coordinate with database administrators as required.
  
• Support Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
  
• Develop, maintain, and troubleshoot Siebel configurations and components using Siebel Tools.
  
• Support Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
  
• Develop and troubleshoot eScript, Browser Script, Business Services, and Workflow Processes.
  
• Support Open UI configuration, customization, and troubleshooting.
  
• Develop and maintain operational procedures, technical documentation, architecture diagrams, and support runbooks.
  
• Coordinate with technical teams, application teams, database administrators, and other stakeholders to resolve operational issues.
  
• Provide customer-facing technical support and ensure requested system changes are implemented effectively.
  
• Participate in incident, problem, and change management activities.
  
• Ensure assigned work is completed within established deadlines and service expectations.
  

Requirements

Mandatory Technical Skills & Experience

Candidates must demonstrate the following:

Oracle Siebel CRM Administration – Mandatory

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
  
• Demonstrated experience with Siebel Server administration, including:
  
• Installation
  
• Configuration
  
• Patching
  
• Upgrades
  
• Environment maintenance
  
• Extensive experience managing multi-tier Siebel environments, including:
  
• Development
  
• Test
  
• UAT
  
• Production
  
• Experience supporting high-availability Siebel architectures.
  
• Experience troubleshooting:
  
• Siebel performance issues
  
• Server bottlenecks
  
• Component failures
  
• Enterprise synchronization issues
  
• Application outages
  
• Proven experience administering:
  
• Siebel Gateway
  
• Siebel Enterprise Server
  
• Siebel Web Server Extension (SWSE)
  
• Related Siebel infrastructure components
  
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
  

Oracle Database – Mandatory

• Working experience with Oracle databases.
  
• Experience with Oracle database:
  
• Performance monitoring
  
• SQL troubleshooting
  
• Coordination with Database Administrators (DBAs)
  

Siebel Integration – Mandatory

• Experience supporting integrations between Siebel CRM and external systems.
  
• Hands-on experience with:
  
• Siebel EAI
  
• Integration Objects
  
• XML
  
• Web Services
  
• REST
  
• SOAP
  
• Middleware platforms
  
• Data migration utilities
  

Siebel Development & Configuration Experience

The successful candidate should also have hands-on experience with:

• Siebel Tools
  
• Repository development
  
• Configuration management
  
• Business Components
  
• Business Objects
  
• Applets
  
• Views
  
• Workflows
  
• Assignment Manager
  
• Runtime Events
  
• eScript
  
• Browser Script
  
• Business Services
  
• Workflow Processes
  
• Siebel EAI
  
• Integration Objects
  
• XML
  
• Web Services
  
• Data migration utilities
  
• Open UI configuration, customization, and troubleshooting
  
• Code promotions
  
• Repository merges
  
• Deployment activities across environments
  

General Systems Administration Skills

Experience with the following areas is required or highly relevant:

• User access and user profile administration
  
• Backup and recovery
  
• Day-to-day systems operations
  
• Operating systems
  
• Hardware platforms
  
• Information retrieval packages
  
• Communications protocols
  
• Middleware and gateways
  
• REST APIs
  
• Scripting, including Python, PowerShell, and/or Batch
  
• Distributed and networked systems
  
• Software upgrades and patch management
  
• System monitoring and performance optimization
  

IT Service Management

• Knowledge of ITIL-based service management processes.
  
• Experience with:
  
• Incident management
  
• Problem management
  
• Change management
  
• Operational support
  
• Experience developing and maintaining:
  
• Operational procedures
  
• Technical documentation
  
• Architecture diagrams
  
• Support runbooks
  

Communication & Soft Skills

• Excellent analytical, problem-solving, and decision-making skills.
  
• Strong verbal and written communication skills.
  
• Strong interpersonal and collaboration skills.
  
• Ability to explain technical Application Support concepts in non-technical language.
  
• Strong customer-service orientation.
  
• Ability to work effectively as part of a technical team.
  
• Demonstrated track record of meeting deadlines and completing assigned deliverables.
  

Public Sector / Additional Experience

• Prior Ontario Public Service (OPS) or other public-sector experience is considered an asset.
  
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
  
• Awareness of emerging IT trends.
  
• Experience with one or more programming languages.
  
• Experience with distributed and networked systems.
  

Critical Must-Have Requirements

For consideration, candidates should clearly demonstrate:

1. 7+ years of Oracle Siebel CRM administration/support experience in large enterprise environments.
   
2. Siebel Server administration, including installation, configuration, patching, upgrades, and maintenance.
   
3. Experience managing Development, Test, UAT, and Production Siebel environments.
   
4. Experience supporting high-availability Siebel architectures.
   
5. Strong troubleshooting experience with Siebel performance, server bottlenecks, component failures, synchronization issues, and outages.
   
6. Administration experience with Siebel Gateway, Siebel Enterprise Server, and SWSE.
   
7. Experience with application monitoring, capacity planning, log analysis, and proactive maintenance.
   
8. Oracle database experience, including performance monitoring and SQL troubleshooting.
   
9. Siebel integration experience using EAI, Integration Objects, XML, Web Services, REST/SOAP, and middleware.
   
10. Experience with Siebel migrations, deployments, repository management, code promotions, repository merges, and release activities.
    
11. Experience with Siebel Tools and Siebel configuration/development components.
    
12. Ability to work 100% onsite in the designated Ontario OPS office, Monday to Friday.
    
13. Ability to meet the required CRJMC security clearance requirements.
    

Requirements
Mandatory Technical Skills & Experience Candidates must demonstrate the following: Oracle Siebel CRM Administration – Mandatory Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations. Demonstrated experience with Siebel Server administration, including: Installation Configuration Patching Upgrades Environment maintenance Extensive experience managing multi-tier Siebel environments, including: Development Test UAT Production Experience supporting high-availability Siebel architectures. Experience troubleshooting: Siebel performance issues Server bottlenecks Component failures Enterprise synchronization issues Application outages Proven experience administering: Siebel Gateway Siebel Enterprise Server Siebel Web Server Extension (SWSE) Related Siebel infrastructure components Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures. Oracle Database – Mandatory Working experience with Oracle databases. Experience with Oracle database: Performance monitoring SQL troubleshooting Coordination with Database Administrators (DBAs) Siebel Integration – Mandatory Experience supporting integrations between Siebel CRM and external systems. Hands-on experience with: Siebel EAI Integration Objects XML Web Services REST SOAP Middleware platforms Data migration utilities Siebel Development & Configuration Experience The successful candidate should also have hands-on experience with: Siebel Tools Repository development Configuration management Business Components Business Objects Applets Views Workflows Assignment Manager Runtime Events eScript Browser Script Business Services Workflow Processes Siebel EAI Integration Objects XML Web Services Data migration utilities Open UI configuration, customization, and troubleshooting Code promotions Repository merges Deployment activities across environments General Systems Administration Skills Experience with the following areas is required or highly relevant: User access and user profile administration Backup and recovery Day-to-day systems operations Operating systems Hardware platforms Information retrieval packages Communications protocols Middleware and gateways REST APIs Scripting, including Python, PowerShell, and/or Batch Distributed and networked systems Software upgrades and patch management System monitoring and performance optimization IT Service Management Knowledge of ITIL-based service management processes. Experience with: Incident management Problem management Change management Operational support Experience developing and maintaining: Operational procedures Technical documentation Architecture diagrams Support runbooks Communication & Soft Skills Excellent analytical, problem-solving, and decision-making skills. Strong verbal and written communication skills. Strong interpersonal and collaboration skills. Ability to explain technical Application Support concepts in non-technical language. Strong customer-service orientation. Ability to work effectively as part of a technical team. Demonstrated track record of meeting deadlines and completing assigned deliverables. Public Sector / Additional Experience Prior Ontario Public Service (OPS) or other public-sector experience is considered an asset. Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards. Awareness of emerging IT trends. Experience with one or more programming languages. Experience with distributed and networked systems. Critical Must-Have Requirements For consideration, candidates should clearly demonstrate: 7+ years of Oracle Siebel CRM administration/support experience in large enterprise environments. Siebel Server administration, including installation, configuration, patching, upgrades, and maintenance. Experience managing Development, Test, UAT, and Production Siebel environments. Experience supporting high-availability Siebel architectures. Strong troubleshooting experience with Siebel performance, server bottlenecks, component failures, synchronization issues, and outages. Administration experience with Siebel Gateway, Siebel Enterprise Server, and SWSE. Experience with application monitoring, capacity planning, log analysis, and proactive maintenance. Oracle database experience, including performance monitoring and SQL troubleshooting. Siebel integration experience using EAI, Integration Objects, XML, Web Services, REST/SOAP, and middleware. Experience with Siebel migrations, deployments, repository management, code promotions, repository merges, and release activities. Experience with Siebel Tools and Siebel configuration/development components. Ability to work 100% onsite in the designated Ontario OPS office, Monday to Friday. Ability to meet the required CRJMC security clearance requirements.