Job Description
Bilingual Customer Service Representative
Travel Insurance, Remote Work
Start Date: October 14, 2026
Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.
What is in it for you:
• Hourly salary of $23.30.
• Permanent full-time position.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7 am-11 pm, Sunday through Saturday, including holidays.
• Business hours may change based on operational requirements.
• 3 weeks of vacation to support work-life balance.
• Comprehensive group benefits including health coverage with fully covered prescription drugs, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term financial goals.
• Wellness program including a fitness center, physical activities, and health-related conferences.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.
Responsibilities:
• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Strong customer service orientation.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Bilingual Customer Service Representative — 100% Remote • Ottawa, ON, ca
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