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Carhub Automotive
Client Success & Technical Support SpecialistCarhub Automotive • Vaughan, Canada, United States
Client Success & Technical Support Specialist

Client Success & Technical Support Specialist

Carhub Automotive • Vaughan, Canada, United States
3 hours ago
Salary
CA$60,000.00–CA$80,000.00 yearly
Job type
  • Full-time
Job description

Salary: $60,000 - 80,000 per year

Requirements:

  • We need a valid passport and drivers license, with the ability and willingness to travel across Canada and the United States for client onboarding and support.
  • We are looking for someone with a basic to intermediate understanding of web and mobile application functionality, troubleshooting, and developer ticketing workflows such as Jira, Zendesk, or similar tools.
  • We value an interest in the automotive industry and a willingness to learn dealership sales processes, F&I workflows, trade-in procedures, and deal documentation.
  • We need strong customer service and client management skills, with excellent interpersonal, verbal, and written communication abilities and a client-first, solution-oriented approach.
  • We are seeking someone who is detail-oriented and analytical, able to translate non-technical dealership issues into precise technical information and actionable developer tickets.
  • We want someone adaptable and eager to complete structured training across dealership operations, client success, and technical systems.
  • We require the ability to work in person full time, with no hybrid arrangement.

Responsibilities:

  • Travel across North America as needed to carry out on-site software onboarding, configuration, and staff training at client dealerships.
  • Act as the primary point of contact for new dealership clients joining our software platform.
  • Guide dealership managers, sales teams, and F&I staff on effective platform use.
  • Build positive, supportive relationships with dealership staff to encourage smooth adoption and strong client satisfaction.
  • Gather client feedback on usability, friction points, and feature requests.
  • Complete hands-on showroom and office training inside an active dealership to learn real-world sales and transaction workflows.
  • Develop practical knowledge of Bills of Sale, Conditional Bills of Sale, trade-in valuations, aftermarket products, and F&I processes.
  • Use that operational understanding to quickly interpret client issues when support requests come in.
  • Receive and respond to technical support calls, emails, and inquiries from dealership personnel.
  • Troubleshoot, reproduce, and assess technical glitches, interface bugs, and workflow errors in the software.
  • Prepare thorough, technically accurate developer tickets with reproduction steps, screenshots, and system context.
  • Track ticket progress, work with developers to drive timely fixes, and relay clear updates and resolutions back to clients.

Technologies:

  • Support
  • JIRA
  • Mobile
  • Web
  • Zendesk

More:

We are a fast-growing automotive technology organization supporting dealership clients with software onboarding, technical support, and relationship management. This is an in-office role with hands-on involvement and periodic travel across North America for on-site training and implementations. We provide a comprehensive three-part training program covering showroom and dealership operations, client onboarding and account management, and technical diagnostics and developer escalation. We also offer travel expense coverage for business travel, growth opportunities within our organization, and a flexible schedule. Compensation is listed at $58,000 to $80,000 CAD per year, with base salary plus performance bonuses depending on qualifications.

last updated 38 week of 2026

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Client Success & Technical Support Specialist • Vaughan, Canada, United States

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