Talent.com
360insights (Canada) Ltd.
Technical Support Analyst360insights (Canada) Ltd. • Moncton, New Brunswick, Canada, E1E 2C6
Technical Support Analyst

Technical Support Analyst

360insights (Canada) Ltd. • Moncton, New Brunswick, Canada, E1E 2C6
18 hours ago
Salary
CA$50,000.00–CA$55,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.


We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.


We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.


About the role


The Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.


This is an existing vacancy.


In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.


What you'll do

  • Investigate, troubleshoot and coordinate the resolution of application issues for internal and external users.
  • Manage support incidents and service requests, ensuring timely communication and resolution.
  • Partner with clients to understand business requirements and recommend effective solutions.
  • Document requirements, project plans and application enhancements.
  • Ensure system updates and changes follow established incident management processes.
  • Identify opportunities to improve applications, workflows and user experiences.
  • Analyse data and prepare reports to support client and business needs.
  • Collaborate with cross-functional teams to deliver successful project outcomes.
  • Provide ongoing support, training and guidance to users as required.


What you'll bring

  • Technical Skills
  • Working knowledge of SQL.
  • Experience troubleshooting software or business applications.
  • Ability to analyse data and produce meaningful reports.
  • Understanding of incident management and support processes.
  • Professional Skills
  • Strong written and verbal communication skills.
  • Excellent attention to detail and accuracy.
  • Strong customer service orientation and commitment to follow-through.
  • Ability to manage competing priorities and work effectively in a fast-paced environment.
  • Strong interpersonal and relationship-building skills.
  • Collaborative mindset with the ability to work independently when required.



The pay range for this role is:
50,000 - 55,000 CAD per year(Whitby)
50,000 - 55,000 CAD per year(Moncton)



PI580d0c7249ae-30511-41649830

Create a job alert for this search

Technical Support Analyst • Moncton, New Brunswick, Canada, E1E 2C6

Similar jobs

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMoncton, Moncton Parish, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Online Data Analyst Bengali - Speaker (CA)

TELUS DigitalMoncton, Moncton Parish, CA
Part-time

Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from th... Show more

 • Promoted

Community Data Analyst

Standing on GiantsMoncton, Moncton Parish, CA
Full-time

Standing on Giants is the world’s first agency for businesses that want to build a brand‑owned, online community.We empower businesses to build thriving online communities that put their customers ... Show more

 • Promoted

SOC Analyst

HumiMoncton, Moncton Parish, CA
Full-time

We help Canadian businesses be better employers.Founded in 2016, Humi started as a simple cloud-based web app that stored employee data.Thanks to the support of customers, Humi has built solutions ... Show more

 • Promoted

Tier 2 Support Consultant for Esri Canada

Esri CanadaMoncton, Moncton Parish, CA
Full-time

Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA.Help clients succeed by troubleshooting and resolving tech challenges effec... Show more

 • Promoted

Online Data Analyst | Remote Punjabi Canada

TELUS Digital AI Data SolutionsMoncton, Moncton Parish, CA
Remote
Part-time

Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from th... Show more

 • Promoted

Data Analyst (Remote)

Chord StrategyMoncton, Moncton Parish, CA
Remote
Full-time

The Battle of Giants exists to answer a simple but important question:.Will a company’s strategy lead to growth?.We do this to help investors and corporate execs assess a company’s growth potential... Show more

 • Promoted

Bilingual Technical Support Analyst (French/English)

SearchLabsMoncton, Moncton Parish, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

Information Technology Private Tutoring Jobs Cocagne

SuperprofCocagne, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Contract Data Analyst Role Focused on Application Development

TekStaff IT SolutionsDieppe, Westmorland County, CA
Full-time

Transform data into decisions in this Data Analyst role! Utilize your expertise in Excel, Power BI, and Python to drive impactful application enhancements in a hybrid work model.This hybrid contrac... Show more

 • Promoted

Remote QA Analyst – SAP ERP & API Integrations

Vantix Systems Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A technology solutions provider is seeking a QA Analyst to support an enterprise transformation initiative involving SAP ERP technologies.The candidate will focus on modernizing finance, supply cha... Show more

 • Promoted

Remote Data Analyst for Maps & Geography Research

TELUS DigitalMoncton, Moncton Parish, CA
Remote
Part-time

A leading technology and communications company is seeking a detail-oriented Online Data Analyst to enhance the quality of digital maps.This part-time freelance opportunity allows for flexible work... Show more

 • Promoted

Healthcare Business Analyst

BuzzClanMoncton, Moncton Parish, CA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more

 • Promoted

Remote Technical Implementations Lead for Healthcare Tech

SRA GroupMoncton, Moncton Parish, CA
Remote
Full-time

A leading healthcare technology organization is seeking a Technical Implementations Lead based in Canada.This remote full-time position plays a crucial role in ensuring successful technical deliver... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMoncton, Moncton Parish, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Information Technology Private Tutoring Jobs Bouctouche

SuperprofBouctouche, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Algebra Private Tutoring Jobs Lakeville, Shediac Bridge

SuperprofLakeville, Shediac Bridge, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDundas, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausShediac, NB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Bid Analyst - Remote Work

BairesDevMoncton, Moncton Parish, CA
Remote
Full-time

At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Show more