Job Description
We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth.
You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early.
Program eligibility
This position is funded through the Youth Employment Program. To be eligible, you must be:
A post-secondary graduate
Under 30 years old
A Canadian citizen or permanent resident
A first-time participant in the Youth Employment Program
What you will do
Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear
Flag growth and upsell opportunities to the sales team
Work with sales, marketing, and product to improve retention across the customer journey
Log client activity, follow-ups, and leads in our CRM
Support product demos and presentations led by the business development team
Help research and attend industry events and webinars
Qualifications
Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
Bilingual, with strong oral and written communication
Interest in sales and business development, with an entrepreneurial streak
Fast learner, empathetic, energetic, curious about technology, with a good sense of humour
Additional Information
What's in it for you?
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. We thank you for your interest and unfortunately will only be able to contact those candidates selected for interviews.
Customer Success Coordinator • Montréal, Québec, Canada
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