Operations Analyst (Program Admin Officer 1-2)

Competition # : 49902

Department: Opportunities and Social Development

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 05-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

We’re hiring a highly creative and innovative problem solver for our Operations Analyst role. This is a critical role where you will provide operational and procedural support to staff at Opportunity and Social Development who are accountable for the delivery of core social programs.

Your role as an Analyst directly impacts service delivery to clients.

Primary Accountabilities

You will focus on client service support and excellence, along with operational and business analysis. A few of your key responsibilities will include:

• assessing and evaluating business and operational procedures,
• defining options analysis,
• and recommending system and operational solution changes
• prioritizing ICM, CCM and other Operational requests

You will also create and execute user acceptance testing for ICM and CCM system changes.

Qualifications and Experience

We are seeking a creative team player who continually improves and innovates in their work. As our next Operations Analyst, you also have a related bachelor’s degree and one (1) year of related experience. An equivalent combination of education, training and experience will be considered.

You also have experience in the following areas:

• Supporting case management systems and system users.
• Developing and improving business processes, procedures, and support materials.
• Identifying, investigating, and resolving operational and system issues.
• Recommending service improvements and system enhancements.
• Providing guidance on policies, processes, and procedures to support program and client outcomes.
• Managing multiple competing priorities and deadlines in a fast-paced environment.

Previous experience with ICM, CCM, SharePoint, and knowledge of Department of Opportunities and Social Development (OSD) programs would be considered a strong asset.

You are recognized for your strong attention to detail, commitment to continuous improvement, and dedication to providing exceptional client service. You thrive in a collaborative environment and possess advanced proficiency with Microsoft Office applications and other business tools. You have a proven ability to build and maintain effective working relationships with a diverse range of stakeholders, fostering collaboration to support operational and program objectives. Your strong analytical and problem-solving abilities enable you to exercise sound judgment when addressing complex issues, identifying opportunities for improvement, and recommending practical solutions. You are highly organized, capable of managing multiple competing priorities in a fast-paced environment while consistently meeting deadlines and maintaining a high standard of accuracy. In addition, you possess excellent verbal and written communication skills and demonstrate a strong commitment to confidentiality when handling sensitive personal and departmental information.

The above qualifications and competencies may be assessed through one or more of the following methods: written assessments, standardized testing, presentations, interviews, and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

• Completion of a related master’s degree
• Completion of a related 2-year diploma and 3 years related experience
• At least 5 years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours/week, 7 hours/day.

Additional Information

This is a TERM employment opportunity with an anticipated end date of February 18, 2028. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.

Pay Grade: PR 06 - PR 10

Salary Range: $2,112.87 - $3,029.89 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.