Director - Infrastructure Services 3

Description

• Develop and implement ITSM strategy and roadmap; • Define ITSM policies, procedures, and standards; • Collaborate with key stakeholders to ensure alignment of IT services with business needs; • Oversee IT service desk operations and incident management processes; • Monitor and continuously improve IT service delivery performance; • Lead IT service improvement initiatives and projects; • Ensure compliance with ITIL best practices and industry standards; • Provide guidance and support to ITSM team members; • Analyze IT service metrics and KPIs to drive operational excellence; • Manage vendor relationships and contracts related to ITSM tools and services. • Develop and implement ITSM strategy and roadmap; • Define ITSM policies, procedures, and standards; • Collaborate with key stakeholders to ensure alignment of IT services with business needs; • Oversee IT service desk operations and incident management processes; • Monitor and continuously improve IT service delivery performance; • Lead IT service improvement initiatives and projects; • Ensure compliance with ITIL best practices and industry standards; • Provide guidance and support to ITSM team members; • Analyze IT service metrics and KPIs to drive operational excellence; • Manage vendor relationships and contracts related to ITSM tools and services.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Associate - UdemyUdemy, Azure Solutions Architect Expert - MicrosoftMicrosoft, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, TECHBRIDGE - AWS CLOUD PRACTITIONER - GenpactGenpact

Required Skills

Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services

Remote Type -

Office

Work Shift -

Day Job (Canada)

Compensation Range-

85,000 to 145,000 CAD

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.