Manager - Customer Experience and Sales

Mathnasium of South Surrey, a locally owned franchise of the world’s leading math-only learning center, is hiring a Customer Experience and Sales Manager.

The Customer Experience and Sales Manager is responsible for driving the growth of the learning centre and creating an exceptional experience for our students and families.

This is a leadership position focused on two key pillars: business development and customer experience. The role is responsible for building relationships, generating new enrollments, strengthening parent engagement and retention, and representing Mathnasium within the local community.

Key Responsibilities

Sales:

• Grow the centre enrollment through lead generation including social media, community
• outreach and other channels
• Follow up with leads and schedule initial assessments and consultations with the students/families
• Administer initial assessments and enroll students

Customer Experience

• Managing the customer (parent and student) experience from the very first contact/interaction with the brand
• Creating a fun and engaging environment for students
• Developing student learning plans based on initial assessment
• Regularly monitoring student progress, identifying gaps, and adjusting learning plans
• Maintain a very high level of customer service through proactively communicating with parents and sending regular student progress updates
• Answering parent queries, and addressing any concerns

Centre Operations

• Managing student and staff schedules
• Collaborating with instructional staff to ensure student success
• Join the instructional staff in providing instruction to students when needed
• Other administrative tasks as needed

Qualifications:

• Undergraduate degree or higher
• 2 years in Customer experience management in a leadership/ supervisory role
• Sales experience preferred
• Excellent interpersonal skills
• Ability to problem-solve and multitask in a fast-paced environment
• Math-savvy
• Ability to cultivate teamwork and balance education and sales responsibilities
• Eagerness to learn and be trained
• Proficiency in computer skills

All applicants will be required to take a math literacy test to demonstrate math proficiency, provide work authorization, and pass a background check.

Why Should You Apply?

• Changing the lives of children for the better
• Opportunities for growth
• A fun, supportive, and encouraging work culture
• On-the-job training
• Bonus structure based on Quarterly KPI Targets

Who We Are:

Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.

Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

The Mathnasium Mission
Teach children math so they understand it, master it, and love it.
Math can change their lives, and they can change the world.
Mathnasium makes math make sense, building children's confidence and a deep understanding and lifelong love of mathematics. With more than 1,000 locations on four continents, our franchised and company-owned learning centers provide tutoring from pre-K through high school.
The Mathnasium Method™ increases a child's math competency and improves their lives by opening the doors to higher education, greater career opportunities, and a better future. It is in that sense that we aim to change the world ... one child at a time.
Our teaching method, the Mathnasium Method™, is the life’s work of Larry Martinek, Mathnasium’s Chief Instructional Officer and a teacher and math teaching consultant in the Los Angeles area for more than 35 years. The Mathnasium Method™ uses a time-tested, customized program which stems from a unique assessment to identify what students need to improve their math skills. We offer personalized instruction, proprietary worksheets, and games to build Number Sense and provide a fun and supportive environment in which children can learn and practice math.