Scrum Master

Scrum Master(s) identify and remove roadblocks and distractions that affect sprint commitments and prevent delivery of product features. Scrum Master(s) will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams, and will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables. Scrum Master(s) will be expected to manage communication, maximize transparency, disseminate information related to service delivery, and resolve any conflict when it arises.

Scrum Master(s) are expected to demonstrate AI fluency through daily use of generative AI and agentic tooling for delivery-grade work, including drafting, analysis, structured retrieval, meeting synthesis, backlog support, delivery reporting, and automation. Scrum Master(s) should be comfortable with prompt design, retrieval-augmented generation, and evaluation of AI output for risk, hallucination, privacy, sensitivity, and appropriateness for use in the delivery environment. Scrum Master(s) are expected to build AI-augmented routines that improve team delivery practices and reduce administrative overhead; they do not only consume AI tools.

Scrum Master(s) are also expected to demonstrate process automation literacy, including working knowledge of process-automation patterns such as workflow automation, digital forms, structured intake, status reporting, agentic process orchestration, and the implications of these patterns for roles and workflows. Scrum Master(s) must be able to translate technical change into accessible communication for business, product owners, delivery teams, and stakeholders.

Duties:

The Scrum Master will be required on a full-time basis, working across two (2) or more projects. Time, location, and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Scrum Master may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, the Scrum Master may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.
Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement. This could also include ad hoc sessions.
Facilitate effective delivery of Services and deliverables by the cross-functional program review and product delivery teams through coaching and guiding the GoA product owner and the team. Specifically:
o Coach the team on the application of agile methodology including how to provide effective estimates and sprint commitments, how to adjust for external dependencies, how to eliminate blocking issues, etc.
o Promote the successful achievement of sprint goals and commitments, by acting as the intermediary between the GoA product owner and team.
o Guide the GoA product owner on reporting, release planning, and road-mapping.
Maintain delivery metrics and report on product level plans, progress, and quality assurance using project management tools and Artifacts such as sprint burndown/velocity charts, product backlogs, and sprint backlogs. The Scrum Master(s) will be required to report on progress to the Province as directed.

Demonstrate AI fluency through daily use of generative AI and agentic tooling for drafting, analysis, structured retrieval, backlog support, meeting synthesis, delivery reporting, and automation.

Apply prompt design, retrieval-augmented generation, and review of AI output for risk, hallucination, privacy, sensitivity, and delivery use.

Build AI-augmented routines to improve agile delivery support; do not only consume AI tools.

Demonstrate process automation literacy, including workflow automation, digital forms, structured intake, status reporting, and agentic process orchestration.

Translate technical change and automation impacts into accessible communication for staff, product owners, delivery teams, and stakeholders.
Participate in digital service delivery activities, such as user research and usability testing.