About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
· Autonomous - We encourage and trust your decision making skills.
· Progressive work environment- If you have skills to prove we have all ladders for you to grow
· Flexible - We believe in results
· Innovative - All ideas matters
· Inclusive - Everyone is Included and everyone wins
· We work hard and party even harder.
About the job
We are looking for talented customer service specialists, passionate about customers to join our team.
We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.
What we offer:
Work from home
Paid Training
Employee referral program - $500.00 for every referral hired
Excellent medical, dental and benefits plans
Great perks on everyday products and services with Canada's leading employee perk program
Internal career advancement opportunities
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Responsibilities:
· Provide first level customer service in regard to client products.
· Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
· Ensure requests are handled appropriately by coordinating with various functions within the company
· Schedule service calls and follow up with customers/clients
· Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
· Responsible for accurate data input using prescribed applications
· Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
· Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
· Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
· Answering inbound/outbound customer queries.
· Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
Qualification
Minimum high school degree. Degree or certification in technology is a plus.
Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 21 years old
Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal (in required language)
Ability to type 30 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Compensation
Between 15.75 - $19.5/hr depending on province.
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