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Abacus Service Corporation
Specialist Technical SupportAbacus Service Corporation • QC
Specialist Technical Support

Specialist Technical Support

Abacus Service Corporation • QC
3 hours ago
Job type
  • Full-time
Job description

Job Title: Specialist Technical Support | Tech Support Specialist

Job Description:

  • Provide technical support on HumanWare products and technologies for customers and partners;
  • Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements;
  • Keep customers informed of how and when problems are resolved;
  • Responsible for ownership of issue to resolution and escalation as needed;
  • Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system.

Position Type: Temp-to-Perm
Start Date: ASAP
End Date: TBD
Shift Time: 8:30 AM 5:30 PM during training, then 9:30 AM 6:30 PM regular shift
# of Employees: 1
Work Arrangement: Work from Home
Work Location: Quebec
BU: HumanWare Canada

Attachment:
JOB OFFER REMOTE
Tech Support Specialist LOW VISION PRODUCTS



RESPONSIBILITIES

  • Provide technical support on HumanWare products and technologies for customers and partners;
  • Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements;
  • Keep customers informed of how and when problems are resolved;
  • Responsible for ownership of issue to resolution and escalation as needed;
  • Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system;
  • Contribute technical tips to customers, distributors and sales staff as required;
  • Transfer customer feedback to appropriate staff;
  • Test and evaluate new products and software versions as needed;
  • Attend training opportunities as needed to keep skill set current;
  • Promote and maintain a high quality, professional, service-oriented company image among users.

REQUIREMENTS

  • Degree in Computer Sciences or equivalent is an asset;
  • Excellent oral and written communication skills in English;
  • Knowledge of CRM systems, an asset;
  • Experience with technical products;
  • Willing to work on different shifts;
  • Strong interest in technologies;
  • Customer service oriented;
  • Excellent problem-solving skills;
  • Organized with excellent follow-through skills to closely track customer issues;
  • Punctuality and responsibility with a strong work ethic.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

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Specialist Technical Support • QC

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