Manager, Facility Operations

52060 - Markham - Temporary 18 months

Hiring Salary Range: $89,250.00-115,500.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

The Manager, Facility Operations provides strategic leadership and oversight of the execution of enterprise-wide facility operations across Hydro One's diverse portfolio of administrative, operational, and critical infrastructure facilities. This position oversees outsourced facility management partners and service providers, driving operational excellence through strong vendor governance, performance management, and continuous improvement initiatives. This role serves as a key escalation point for complex operational, contractual, financial, labour relations, and stakeholder issues, balancing risk management with customer service and business needs.

General Accountabilities:

• Manage all the company’s owned and leased facilities throughout the province, including office buildings, administrative centers, operating facilities and transformer stations. Ensure all relevant municipal and provincial building and fire codes, and health, safety and environmental requirements and regulations are met.
• Ensure that building systems operate effectively and efficiently, air quality is maintained and that the buildings operate to ensure health, safety and environmental regulations are met. Obtain Ministry of Environment certificates of approval and municipal building permits as necessary.
• Manage, lead and coordinate the work of building maintenance, information technology, telecommunications and other staff involved in the management of the company’s facilities and associated projects.
• Be accountable for their output, by facilitating the planning and organizing of the group's work, providing advice, guidance and direction as necessary. In conjunction with other staff, develop, implement and maintain detailed work methods for staff, in a working environment, which is consistent with the philosophy and goals of continuous quality improvement.
• Act as a coach and facilitator to create and sustain a co operative and supportive group environment, actively working with staff to provide training and empower them to attain optimal work performance with a high level of personal responsibility and self-management.
• Provide day-to-day interpretation and application of the negotiated agreements with bargaining agents as they affect the rights, obligations and working conditions of employees. Make effective recommendations on human resource issues, including hiring, discharge and discipline, and effectively resolve work performance problems. Provide clear expectations and performance measures, meaningful feedback and recognize and reward achievements.
• Develop maintenance and renovation plans and schedules to ensure the facilities are maintained in excellent operating condition. Develop building/site specific plans and budgets to operate and maintain the facilities effectively. Ensure facilities and accommodations provide a high level of client and occupant satisfaction. Provide timely information to building occupants on accommodation upgrades, services, move plans, long-term space plans and office technologies.
• Work with senior management to develop forecasts of the company’s facility needs and make recommendations on timing of acquisitions, renovations and maintenance activities to maximize the value to the company.
• Develop building/site long-term and short term plans based on understanding clients’ needs, changing technologies and changing regulatory environs. Coordinate renovation and new capital projects in relation to market conditions and cost. Set project schedule and budgets and supervise project construction and office move projects including monitoring of external contractors and suppliers.
• Oversee & coordinate the work programs and priorities of grounds, site & maintenance staff as it relates to facility management. Work with senior management at the facilities to ensure the work programs are carried out. Develop program monitoring and cost tracking to ensure the budget for each facility is met. Make adjustments where necessary.
• Evaluate solutions for requests to carry out special analyses, facility, building and site evaluations. Compile estimates, arrange schedules and make recommendations including asset management review of specific facilities.
• Develop, plan, monitor and control major and minor accommodation and support services projects including budgetary and cost controls providing reports to management.
• Work with facility owners and suppliers of various facilities systems, products and services to negotiate leases and contracts required to provide integrated workplace services to clients. Administer negotiated contracts and contract changes, work schedules, and requirements for changes to suppliers' systems to maintain compatibility with existing systems or to meet client needs.
• Ensure safe, efficient and reliable delivery of workplace and support related services. Manage all workplace related services and support services such as mail, printing, courier, executive reception etc, and staff output for office space planning and design, furniture services, conference rooms, office moves, service calls, plant maintenance and housekeeping functions.
• Lead and coordinate workplace moves and reconfigurations and work with other stakeholder groups such as Information Technology, Construction, Facility Services, Security, etc.
• Arrange for and administer internal and external contracting services including those related to renovations and new capital projects, moves, workplace services, furniture services, etc.
• Participate in the monitoring and reporting of customer satisfaction with the effectiveness and efficiency of the building services provided. Utilize various methods to obtain this information, such as periodic surveys, questionnaires, post move audits and regular contact with line management

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 28, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.