General Manager

P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS.

If you inspire others and are interested an opportunity to lead – search no further!

The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work.

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will serve as a steady, balanced leader focused on:

Responsibilities

• Administrative and operational tasks and functions
• Strategic Planning
• Business plan development and championing its implementation
• Accreditation, Certification and other Medical SOPs
• Client Care, Patient Care and Compliance
• KPI management, Best Practices and Operational SOPs
• Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
• Teambuilding and Professional Development, considering patient and hospital needs
• Human Resources Management & Conflict Resolution
• Hiring, Onboarding, Training
• Performance Reviews
• Client Service & Hospital marketing support
• Monthly analysis and reporting, and operationalizing areas for improvement

Pets

• Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
• Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
• Expand clinical services and service offerings
• Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses

People

• Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
• Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
• Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
• Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
• Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare
• Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
• Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
• Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
• Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
• Act as a positive role model, using a collaborative approach and assuming positive intent
• Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
• Set others up for success and foster open, proactive, and cooperative relationships
• Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
• Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions
• Assist in developing industry leading compensation, benefits and rewards programs
• Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Practice

• Develop annual budgets and short- and long-term business plans for Hospital
• Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes
• Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms
• Oversee regular strategy & budgeting meetings
• Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
• Ensure the Hospital is efficient & profitable
• Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand
• Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated
• Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels
• Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)
• Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases

Qualifications & Experience:

• Proven team-oriented communicator with experience in effectively coaching, advising and leading people
• Proven ability to build and nurture relationships at all levels
• Ability to negotiate, influence and communicate in a clear and effective manner
• Proven experience implementing sustainable solutions and creating impact
• An approach that is progressive, strategic, humble, and achievement oriented
• Experience leading and supporting significant growth
• A vision to foster an inclusive, employee-centric culture
• In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives
• 5 years or more of experience in hospital operations with budget management and profit and loss responsibility
• Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred
• Knowledge of veterinary practice management software, such as AVImark, is preferred
• Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset
• Certified Veterinary Practice Management designation or similar is an asset
• College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset.
• A love for animals!

Total Compensation - we will support your personal, financial, and professional growth through:

• A Competitive Wage Rate
• A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
• Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)
• Enhanced Mental Health Practitioner Coverage
• P3 Pawsitive Health & Lifestyle Spending Account
• Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
• Employee Assistance Program
• Paid Licensing & Membership Dues
• Paid Vacation Time
• Paid Sick & Personal Emergency Days
• Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)
• Clothing Allowance
• Eligibility for EBITDA-based Performance Bonus

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Contact: Submit your Resume & Cover Letter to jobs@p3vetpartners.ca today!