Property Management Assistant

Hours: Monday – Friday, 8:30am– 4:30pmRate of Pay: $25.30/ hour – 29.98/ hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions)Reason for Posting: The posting is for an existing positionWho We AreAt Good Shepherd Centres, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. We operate within an anti-racist, anti-oppression framework and are committed to integrating Harm Reduction practices into our programs.This opportunity is with Good Shepherd – Non-Profit Homes (Housing Division).How You Will Make an ImpactReporting to the Director, Tenant and Housing Services, the Property Management Assistant supports the Housing Department by providing timely, respectful, and responsive service to tenants and staff. The role coordinates property management routines, supports tenant and property-related matters, and provides administrative and operational assistance to Property and Maintenance Managers while demonstrating Good Shepherd's Mission, Vision and Values.Key ResponsibilitiesCoordinate property management routines and provide administrative support to Property and Maintenance ManagersRespond to tenant inquiries by phone and in person and participate in tenant meetings as requiredMaintain housing and organizational files, reports, records, keys, and fob logsCoordinate pest control activities, including notices, follow-up, treatment recommendations, and monthly tracking reportsLiaise with tenants and service contractors as requested by ManagersConduct unit turnover and annual inspections with Property/Maintenance Managers; coordinate repairs, maintenance, and work ordersPrepare lease signing packages and conduct lease signings in the absence of the Property ManagerPrepare tenant correspondence and relevant Landlord and Tenant Board (LTB) forms as requestedCoordinate move-in/move-out processes and notify Finance as requiredAssist with service requests, work orders, bank deposits, and budget/expenditure tracking during peak periods or staff absencesProvide coverage for essential Rental/Office Clerk duties when requiredGather information, prepare reports, and make recommendations regarding unit turnovers as directedSupport staff interview packages and candidate pre-screening as requiredFacilitate cross-training and contribute to a strong, cohesive Housing DepartmentArchive Housing and Maintenance files and reportsPerform other related duties as assignedWhat You Bring to Our TeamMinimum 5 years' experience and/or training in a related areaMinimum post-secondary education or an equivalent combination of education and experienceKnowledge of the Housing Services Act (HSA) and Residential Tenancies Act (RTA), including RGI administration, landlord/tenant rights and responsibilities, notice procedures, and compliance requirementsAbility to interpret legislation and apply it accurately in rental administration and tenant relationsExcellent verbal and written communication, interpersonal, organizational, and problem-solving skillsExcellent computer skills, including Excel and Word; experience with Arcori is an assetAbility to adapt and work effectively in a fast-paced and changing environmentCreativity, flexibility, and strong attention to detailRespectful, compassionate, culturally competent, and hospitable approach when working with tenants, staff, volunteers, and stakeholdersResponsive and available to meet the needs of othersCPR/First Aid and WHMIS certificationCommitment to Good Shepherd's Mission, Values, anti-racism/anti-oppression, and Harm Reduction frameworkWhat We OfferBe a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITYSupport for continuing EDUCATION AND PROFESSIONAL DEVELOPMENTStaff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)POSITIVE and ENCOURAGING atmosphereMake a difference and provide HOPEExtended Health BenefitsJoin our team and be part of a team that values dignity, respect, collaboration, and providing quality housing services to our community.Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework and we are committed to integrating Harm Reduction practices. Will require a vulnerable police check.Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at .

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