Customer Support Specialist

Adecco is currently hiring a Customer Support Specialist for a full-time opportunity in St Catherine's, ON. This role is ideal for customer-focused professionals who enjoy helping others, resolving issues, and providing exceptional customer experience through phone, chat, and online support channels.

• Pay Rate: $21.50/hour | Bonus: $1000 joining bonus with applicable taxes - $500 paid after completion of 4 consecutive weeks of service & $500 paid after completing 12 weeks service
  
• Location: St Catherine's, ON
  
• Shift: Monday to Sunday | 5 PM to 2 PM EST (including holidays)
  
• Job type: Temporary 12 months | Full-time
  
• Vacancy Status: This posting is for an existing vacancy.
  

Here's why you should apply:

• Paid weekly accurate and on time
  
• Strong health and safety programs
  
• Medical and dental benefits once qualified
  
• Free training programs
  
• New and quicker onboarding process
  

Responsibilities:
Customer Support & User Assistance

• Educate users on how to effectively use the platform and available features.
  
• Provide support through outbound calls and other communication channels.
  
• Resolve customer inquiries efficiently while delivering exceptional customer experience.
  
• Demonstrate empathy, professionalism, and a customer-first approach in every interaction.
  

Performance & Quality

• Meet daily productivity targets, service levels, and key performance metrics.
  
• Maintain high customer satisfaction scores and quality standards.
  
• Accurately document customer interactions and outcomes.
  
• Manage workload efficiently and prioritize tasks effectively.
  

Communication & Collaboration

• Build an understanding of client processes and operational requirements.
  
• Escalate issues and share information with Team Leads, Quality Analysts, SMEs, and Management when required.
  
• Collaborate effectively with internal teams and client contacts to support issue resolution.
  

Qualifications and Skills:

• High school diploma or equivalent.
  
• Minimum of 2 years of customer service, customer support, or contact center experience.
  
• Strong verbal and written communication skills.
  
• Excellent problem-solving and organizational abilities.
  
• Strong attention to detail and accuracy.
  
• Ability to work independently with minimal supervision.
  
• Proven ability to manage multiple priorities and achieve performance targets.
  
• Strong time management and workload planning skills.
  
• Experience in concierge, hospitality, guest services, or client-facing roles is considered an asset.
  
• Comfortable handling customer interactions via phone, chat, and other communication channels.
  
• Must be legally eligible to work, and reside in Canada
  

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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