Sales Cloud Technical Program Manager / Product Manager

Sales Cloud TPM / PM-TT
Toronto - remote role
Fulltime or Contract

Job Description Sales Cloud TPM / PM-TT
We are looking for a Salesforce Sales Cloud TPM / Product Manager Technical to drive strategy, roadmap, requirements, backlog prioritization, and delivery across Salesforce Sales Cloud and its connected enterprise capabilities.
The role will work closely with Business, Product, Architecture, Engineering, Data, Security, Operations, Legal, Privacy, and Change Management teams to translate business objectives into scalable Salesforce solutions and measurable outcomes.
What You Will Do
Define and drive the Salesforce Knowledge and Business Enablement strategy, roadmap, priorities, and outcomes across the portfolio.
Translate business requirements into epics, features, user stories, acceptance criteria, non-functional requirements, and definitions of done.
Own and prioritize the technical and functional product backlog, balancing business value, platform health, technical debt, reliability, security, accessibility, localization, and delivery capacity.
Establish and govern Salesforce Knowledge capabilities including authoring, review, approval, publishing, versioning, taxonomy, metadata, search, audience targeting, feedback, archiving, and content reuse.
Define requirements for taxonomy, data models, metadata, content types, permissions, and audience rules.
Define search and retrieval outcomes, including relevance, zero-result analysis, content gaps, duplicate content, stale content, and user feedback.
Drive end-to-end requirements across Salesforce Knowledge, Opportunities, CPQ, PSQ, PSA/Certinia, Advanced Approvals, billing and revenue-recognition integrations, Cardholder Services, BIOMS, enterprise search, analytics, and downstream consumers.
Partner with Architecture and Engineering on APIs, integrations, data movement, scalability, performance, Salesforce platform limits, security, observability, release strategy, and supportability.
Establish governance for AI-enabled knowledge use cases, including approved sources, grounding quality, traceability, sensitive-content handling, human review, and correction mechanisms.
Collaborate with cross-functional stakeholders to establish decision rights, priorities, dependencies, risks, and measurable business outcomes.
Must-Have Qualifications
Strong Salesforce Sales Cloud experience, with hands-on experience working across Salesforce capabilities and enterprise integrations.
Proven experience as a Technical Product Manager, Product Manager, Technical Program Manager, or similar product/delivery leadership role.
Strong experience translating business requirements into epics, features, user stories, acceptance criteria, NFRs, and product requirements.
Demonstrated experience with product backlog ownership, prioritization, roadmap planning, and stakeholder management.
Strong understanding of Salesforce architecture, integrations, APIs, data models, platform limits, security, performance, and scalability.
Experience working with Salesforce Knowledge or enterprise knowledge/content management capabilities.
Experience working across cross-functional teams, including Business, Architecture, Engineering, Data, Security, Operations, and Change Management.
Strong understanding of enterprise integrations and data flows across multiple platforms.
Ability to balance business value, technical debt, platform health, security, reliability, and delivery capacity when prioritizing work.
Strong communication, documentation, analytical, and stakeholder-management skills.
Experience working in an Agile product development environment.
Nice-to-Have Qualifications
Experience with Salesforce CPQ, PSQ, PSA/Certinia, Opportunities, Advanced Approvals, Billing, or Revenue Recognition.
Experience with enterprise search, content taxonomy, metadata management, information architecture, or knowledge management.
Experience defining AI/GenAI knowledge governance, including RAG/grounding, approved-source management, traceability, human-in-the-loop review, and content quality.
Experience with Salesforce AI capabilities or AI-enabled enterprise knowledge solutions.
Experience with Cardholder Services and/or BIOMS.
Experience with analytics and BI platforms connected to Salesforce.
Salesforce certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, or related certifications.
Experience with localization, accessibility, audience segmentation, and content governance.
Experience managing complex enterprise transformation or Salesforce modernization programs.
Experience with observability, release management, CI/CD, and production support for Salesforce ecosystems.
Core Skills Quick Screening Checklist
Must Have
Salesforce Sales Cloud
Technical Product Management / TPM
Product roadmap & backlog ownership
Requirements / user stories / acceptance criteria
Salesforce Knowledge
Salesforce architecture & integrations
APIs / data models / data flows
Agile delivery
Cross-functional stakeholder management
Security / scalability / performance / platform governance
Nice to Have
CPQ / PSQ / PSA / Certinia
Advanced Approvals
Billing / Revenue Recognition
Enterprise Search
Knowledge Management / Taxonomy / Metadata
AI / GenAI / RAG governance
Cardholder Services / BIOMS
Salesforce certifications
Analytics / BI
Localization / Accessibility