Administrative Assistant

A career as a Administrative Assistant in the Vancouver Regional Office team at National Bank means acting as the first point of contact for clients, visitors, and colleagues. In this role, you help create a professional, welcoming, and efficient office environment while supporting the day-to-day administrative operations of the regional office. Your experience in customer service, office administration, and coordination will allow you to make a positive impact on both client experience and internal operations.

Your role

• Welcome clients, visitors, and colleagues in person and by phone while providing a professional and courteous experience.
• Coordinate incoming communications, including calls, messages, mail, courier deliveries, and visitor arrivals, ensuring requests are handled efficiently and accurately.
• Manage office administration activities such as calendars, invoices, records, access cards, parking assignments, contact lists, and office documentation.
• Monitor office operations by maintaining supplies, coordinating vendor visits, reporting facility-related issues, and supporting workplace services.
• Support business activities by assisting with meeting arrangements, onboarding coordination, travel bookings, expense submissions, and various administrative requests.
• Collaborate with internal partners and office support teams to continuously improve processes, solve operational challenges, and contribute to office projects and initiatives.

Your team

The Corporate Services sector consists of specialists who work in an agile, proactive, and collaborative manner to support employees, clients, and business partners while continuously improving workplace operations and service delivery.

Within the Vancouver Regional Office, you are part of a team dedicated to providing exceptional service and operational support to internal and external stakeholders. You report to the appropriate leader within Corporate Services. Our team stands out for its strong collaboration, commitment to service excellence, and ability to adapt to evolving business needs. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a post-secondary diploma, certificate, or equivalent combination of education and relevant experience.
• Have at least 2 years of experience in administrative support, reception, customer service, or office coordination.
• Demonstrate experience managing multi-line phone systems and handling a high volume of communications.
• Have experience processing invoices and supporting procurement or accounts payable activities using systems such as Concur, Ariba, or Coupa.
• Possess advanced proficiency with Microsoft Office, particularly Outlook, Excel, and Word.
• Have experience coordinating multiple administrative priorities in a fast-paced office environment.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency