IT Specialist

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The Information Technology Specialist serves as the primary technical contact for our workplace technology, internal systems, and user assistance. Operating in a hands-on capacity, this role maintains seamless business continuity across administrative, design, and operational groups. Essential duties encompass resolving user issues, overseeing system health, managing network performance, maintaining cyber defenses, coordinating technology suppliers, and assisting with enterprise platforms.

DUTIES AND RESPONSIBILITIES

System Administration & Infrastructure

· Administer, troubleshoot, and optimize technical infrastructure including physical servers, hosted cloud setups, and localized networks.

· Track technology equipment, software licensing, asset records, and system software lifecycle updates.

· Provision user profiles, access rights, identity directories, and facility entry systems.

· Maintain defensive security controls such as device protection, patch cycles, vulnerability tracking, backup routines, and recovery procedures.

User Support & Operations

· Act as the frontline point of contact for staff, using a request tracking system to resolve technical issues efficiently.

· Deploy system monitoring software to oversee infrastructure health and avoid unplanned operational downtime.

· Write clear instructional materials and reference guides to encourage safe technology usage among employees.

Core Business Systems & Application Support

· Assist with business application maintenance—including cloud ERP tools, engineering applications, and internal databases—to keep departments connected.

· Participate in key software projects, supporting application setups, data conversions, and routine system updates.

· Ensure database availability while managing basic platform connections between central directories and business tools.

Planning & Vendor Coordination

· Collaborate with management to align technology plans with operational goals while suggesting cost-conscious enhancements.

· Oversee third-party technology providers, telecom companies, and external partners to maintain agreed service standards.

· Produce comprehensive records for network layouts, technical processes, and disaster recovery plans.

QUALIFICATIONS

Education & Experience

· Post-secondary credentials in Information Technology, Computer Science, or equivalent practical background.

· 4 to 6 years of broad technical experience assisting end users, server setups, networking, and business tools.

· Background working within midsize engineering, technical, or production environments is highly preferred.

Technical Knowledge & Skills

· Strong technical troubleshooting expertise with personal computer hardware, Microsoft environments, routing basics, and server management.

· Working familiarity with directory platforms, identity management tools, cloud hosted environments, and database basics.

· General understanding of web-based enterprise software and corporate platform connections.

· Firm understanding of cybersecurity basics, business data recovery, and system update management.

Core Competencies

· Service-focused attitude with strong communication abilities across all company levels.

· Exceptional organizational skills with a proven capacity to handle multiple support tasks independently.

· Resourceful problem solver who actively seeks ways to increase operational productivity.

· Ability to work non-standard hours occasionally for critical system upgrades or planned service maintenance.

WORKING CONDITIONS

· Full-time on-site role within a standard office setting involving sitting, standing, and walking throughout the workday.

· Occasional duties within technical or assembly areas following required facility safety guidelines.

Tech Stack / Oversight:

Networking & SD-WAN

• Cisco Switches

• SD-WAN Configuration

• LAN/WAN Architecture

• VLAN Configuration & Migration

Security & Firewalls

• Sophos HA Firewalls (Architecture & Policy)

• Sophos DNS Protection

• Microsoft Defender for Endpoint (EDR/XDR)

• Remote Access VPN (IPsec & SSL VPN)

• Patching & Vulnerability Management

Compute, Storage & Virtualization

• Server Infrastructure & Upgrades

• SAN / NAS Storage

• VMware

• Microsoft Hyper-V

• Data Center Operations

Cloud & Device Management

• Microsoft Azure

• Microsoft Intune (MDM)

• Endpoint Hardware Refresh

Enterprise Applications

• Oracle NetSuite