Samples Fulfillment Coordinator

POSITION SUMMARY

Tayco is looking for one Samples Fulfillment Coordinator who will be responsible for coordinating the day-to-day operation of Tayco and BRC’s literature programs, including inventory control, material flow, order fulfillment, replenishment, shipping, and distribution. The role works closely with internal and external customers, Procurement, Marketing, and third-party carriers to ensure materials are available, orders are fulfilled accurately, and deliveries are completed efficiently. The position also works closely with the Marketing Material Supervisor to review inventory and usage data, prepares regular reports, supports promotional and sample programs, and contributes to continuous improvement of literature processes and departmental operations.

RESPONSIBILITIES

• Coordinate Tayco and BRC’s literature programs, ensuring the effective availability and distribution of literature, samples, and promotional materials.
• Monitor inventory levels and material availability and communicate low-stock items, discrepancies, or potential shortages to the Marketing Material Supervisor.
• Coordinate order fulfillment and distribution, including the preparation, packing, and shipment of literature, samples, and promotional materials.
• Communicate with internal and external customers regarding orders, material availability, delivery requirements, and general inquiries.
• Coordinate the receipt, organization, storage, and distribution of incoming marketing materials to ensure materials remain accessible and ready for use.
• Maintain Tayco’s Kanban system and coordinate replenishment based on inventory levels and flag replenishment needs to the Marketing Material Supervisor.
• Perform routine inventory counts and update inventory records as required.
• Submit weekly material replenishment requests through Procurement based on stock levels, usage, and anticipated requirements.
• Resolve routine logistics exceptions and delivery issues with third-party shipping providers to support timely and reliable fulfillment.
• Prepare and coordinate sample and promotional kits according to established categories, campaign requirements, and distribution needs.
• Assist with the preparation and distribution of promotional mailouts supporting marketing campaigns and dealer engagement programs.
• Coordinate artwork updates and literature revisions with the Marketing Material Supervisor to ensure current materials are available for distribution.
• Collaborate with the Marketing Team to support continuous improvements to literature processes, workflow, organization, and operational efficiency.
• Create and print labels, and assemble and label sample rings, kits, and other sample materials, ensuring accuracy and consistency with established requirements.

Administrative & Team Support

• Provide general administrative support to the Marketing Team as required, including organizing materials, preparing documents, or updating internal resources.
• Actively participate in Social Committee activities and initiatives.
• Perform other duties as assigned.

COMPETENCIES

Accountability: Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis.

Adaptability: Adapts and responds to changing conditions, priorities, technologies and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours. Applies versatility, reasoning and innovativeness in the face of change. Ability to comfortably collaborate in a variety of situations and with diverse individuals.

Communication: Expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizes information according to the audience in order to promote engagement and increase understanding.

Networking and Relationship: Building Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support.

Organizational: Awareness Shows commitment to the organizational vision and strategic goals by acting in accordance to organizational expectations and through having a solid understanding of the internal environment. Uses knowledge of organizational and business climate to solve issues and accomplish goals and business strategies, complies with and enforces organizational policies, procedures and practices.

Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.

Results: Orientation Possesses the ability to focus on desired outcomes, and how they are achieved, by meeting and/or exceeding standards based on past performance, goals and objectives, as well as the performance and/or achievements of others.

WORKING CONDITIONS

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- In Office position for 5 days per week, remote work is not available for this position.

- Some physical labour is required: Ability to lift up to 50lbs

- Ability to walk up and down stairs while carrying boxes as required.

- Overtime as required.

- Manual dexterity required to use desktop computers and peripherals.

Requirements

QUALIFICATIONS

To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency with Microsoft Office applications, particularly Outlook and Excel.
• Strong general computer proficiency, with the ability to independently troubleshoot routine issues involving computers, peripherals, and software.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain a well-organized workload.
• Ability to prioritize competing demands and quickly adjust priorities as business needs change.
• Ability to work independently, manage workload effectively, and communicate progress and status on an ongoing basis.
• Strong attention to detail and commitment to accuracy and quality.
• Strong practical problem-solving skills, using sound judgment and logical thinking to assess situations and resolve day-to-day operational challenges.
• Ability to learn new systems and processes quickly and adapt to changing requirements.
• Ability to work effectively within a team, accept direction, and respond constructively to feedback.
• Self-motivated, dependable, and results-oriented.

Benefits

• Compensation : $20.00/hour
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Active Social Committee with wonderful company culture
• Great people to work with!

Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.

Tayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.

At Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.