Fitness Evaluation System Support Coordinator

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As a Fitness Evaluation System Support Coordinator, you will provide timely support to CAF and PSP personnel who use the software and hardware associated with FORMeFIT (fitness evaluation system applications). This role requires strong bilingual communication skills in both English and French, as you will assist users across Canada and some internationally through ServiceNow tickets, email, and Microsoft Teams (chat, meetings, and calls).

In addition to troubleshooting software and account-related issues for a variety of user roles, you will support the preparation and deployment of new FORMeFIT kits, maintain the existing hardware fleet, and perform basic hardware repairs or component replacements as required.

You will monitor and communicate emerging trends, escalate issues when necessary, and provide recommendations to the core FORMeFIT team. The role will also involve collaborating with additional colleagues across CFMWS, the CAF, and external vendors to ensure effective product support and program delivery.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

College diploma or certificate in Computer Science, Business Administration, or a related field, AND some years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field

OR

High school diploma AND several years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field

Experience

In troubleshooting software and hardware issues

In equipment assembly, maintenance, basic repair and component replacement

In data collection and compilation of research data

In operating physical fitness equipment, hardware and software

In providing technical support

In safe material handling, storage, security

In developing, producing and publishing training materials

In budgeting, requesting quotes, invoices

In application testing and bug tracing

In business administration

In applying policies, procedures, and regulations

In preparing reports

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

Bilingual (English and French) Essential

Reading: Functional

Writing: Functional

Oral: Functional

BENEFITS AVAILABLE

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

OTHER INFORMATION

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

START DATE

02 November 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.