We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.
Position Details:
This is an onsite position based at our Dundas, ON HearCANADA clinic.
Fixed-term (contract) position starting as soon as possible until mid November 2026. Potential for extension could be offered or consideration for other roles within the company based on business needs beyond the length of the contract.
Hours are full-time Monday through Friday 8:30 am - 4:30 pm local time (37.5 hours per week)
Compensation for this position is $21 - $24 hourly based on experience.
What you'll do:
Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
Making product and payment recommendations to enhance the client journey
Support with maintaining physical and electronic records
Perform basic hearing aid maintenance and product questions
Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
Educate patients on billing and payment options; perform AR duties as assigned
What we're looking for:
Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
Sales acumen - comfortability in recommending products and services to clients
Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!
HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.
Client Care Coordinator - Fixed-Term Contract • Hamilton, Canada
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