About the Role Warehouse Associates, alongside our team of Field Technicians, work with carts across our partner locations to set up, diagnose and resolve hardware and software related issues.
You will be one of our subject matter experts for our cart components and construction.
You will work with tickets submitted via our Support Portal when troubleshooting and resolution is needed.
You will also provide valuable feedback on the state of hardware and software to our teams.
We will provide you with all the safety equipment, tools, and work-instructions needed to solve issues.
You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.
About the Team The Warehouse Team takes pride in managing the hardware life cycle from the time the carts arrive in our possession to the time they are delivered in store and beyond.
Not only do we prep the carts for distribution, but we also take pride in providing support and maintenance to the carts, which will provide our retailers with little to no downtime.
About the Job Description: ● Unpack and conduct Inbound Quality Checks of incoming shopping carts and other hardware from our Manufacturer in China.
Would require to open up the different hardware modules and fix or replace the electrical components inside ● Support ongoing training of warehouse & field technicians needed to support store needs About You Minimum Qualifications ● Require knowledge of: Wi-Fi setups & configurations and wiring of routers ● Experience in conforming to Weights and Measures criteria to ensure the carts meet all targets for local certification ● Experience working with communication tools such as slack, google sheets & email ● Able to use generic battery-operated power tools ● Must be capable of working with powered stackers and pallet jack ● Ability to learn quickly and follow established procedures & directives ● Ability to work in a warehouse environment and lift up to 40 kilograms ● Must be meticulous and diligent with tracking materials with serial numbers ● Enjoy learning about and working directly with software and hardware of new technology ● Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation ● Customer-focused orientation that aims to over-deliver on expectations Preferred Qualifications ● Previous experience with Point of Sales Hardware & Software Support, and other hardware with embedded scale ● Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems Powered by JazzHR
Warehouse Technician II • Burlington, ON, CA
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