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Équipements Twin ltée - Toronto
Parts & Service CoordinatorÉquipements Twin ltée - Toronto • Ottawa, CA
Parts & Service Coordinator

Parts & Service Coordinator

Équipements Twin ltée - Toronto • Ottawa, CA
1 hour ago
Job type
  • Full-time
Job description

Key Responsibilities:

  • Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
  • Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
  • Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
  • Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
  • Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
  • Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
  • Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
  • Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
  • Collaboration: Work closely with internal teams to streamline operations and improve customer service.
  • Compliance & Safety: Adhere to company policies and safety regulations.
  • Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
  • Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
  • Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
  • Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.
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Parts & Service Coordinator • Ottawa, CA

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