Reservations Agent

Join Saskatchewan's largest full-service airline, proudly 100% Indigenous owned.

Employment Type: Hourly Full-time

Are you a skilled communicator and problem-solver? Put your skills to work in a role where every detail matters and your impact is felt:

• Real Impact: Be the first point of contact for customers, helping and assisting them with their journeys and resolve travel issues with empathy and professionalism.
• Fast-Paced Variety: You will handle everything from bookings and cancellations to troubleshooting and customer support in a dynamic, team-oriented environment.
• Feel-Good Work: Be part of a company that is 100% Indigenous-owned, values diversity, and gives back to community.

What you'll do

• Answer phone calls and complete passenger bookings in a timely and effective manner.
• Rearrange, cancel, add and cap flights as well as move passengers within computer system and notify the appropriate company personnel and passengers.
• Perform data verification of medical warrants in the Skyline program and in accordance with Health Canada requirements.
• Provide effective and efficient problem solving of issues arising with passengers and/or their flights.
• Communicate effectively with colleagues and liaise with other company departments.

What you'll bring

• High school diploma.
• Experience in reservation, sales (or marketing department); call centre; or another relevant role.
• Fluency in or working knowledge of the Dene/Cree languages is considered an asset.
• Exceptional communication and conflict-resolution skills.
• Value teamwork and contribute positively to a collaborative, customer-focused culture.
• Ability to multitask and prioritize effectively in a fast-paced environment.

What you'll get

The rate of pay for this role starts at $20.00 per hour.

Eligible full-time employees enjoy a robust total rewards package that includes:

• Group benefits (cost shared 50/50): Life Insurance, Extended Health, Dental, Vision, and more.
• RRSP contribution matching.
• Annual wellness allowance.
• Tuition reimbursement program.
• Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
• Paid leave entitlement:
• • Vacation starting at 15 days (6%) per year
  • Up to 10 days of paid medical leave per year
  • Up to 3 days of paid personal leave per year

Apply by September 23, 2026.

Inclusion, Diversity, Equity and Accessibility

Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.

All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.

Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.

Land Acknowledgement

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.

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