Talent.com
Simera
Customer Care Representative CASimera • Calgary, Alberta, Canada
Customer Care Representative CA

Customer Care Representative CA

Simera • Calgary, Alberta, Canada
2 days ago
Job type
  • Full-time
Job description

We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.


Responsibilities

  • Respond to customer inquiries through email, chat, phone, and other communication channels.
  • Provide accurate information and helpful solutions to customer questions and concerns.
  • Assist customers with requests, account-related questions, orders, services, or general issues.
  • Handle customer complaints professionally and work toward effective resolutions.
  • Follow up with customers to ensure their concerns have been resolved.
  • Escalate complex or sensitive issues to the appropriate department when necessary.
  • Maintain accurate records of customer interactions and requests.
  • Follow company policies, procedures, and customer care standards.
  • Identify recurring customer concerns and communicate relevant feedback to internal teams.
  • Maintain a positive, professional, and empathetic approach in every customer interaction.
  • Collaborate with internal teams to ensure a smooth and consistent customer experience.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Empathy, patience, and a customer-first mindset.
  • Strong problem-solving and active listening skills.
  • Ability to handle difficult or frustrated customers professionally.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize customer requests.
  • Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
  • Ability to learn new systems and processes quickly.
  • Strong time-management and follow-up skills.

Requirements

  • Previous experience in customer care, customer service, customer support, call center, or a similar role.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a remote team.
  • Ability to manage multiple customer interactions while maintaining service quality.
  • Reliable internet connection and a suitable setup for remote work.
  • Professional, positive, and customer-oriented attitude.
  • English proficiency is required if the position involves supporting English-speaking customers.

* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

Create a job alert for this search

Customer Care Representative CA • Calgary, Alberta, Canada

Similar jobs

Customer Service Representative

Innospec Inc.Calgary, AB, CA
Temporary

We are looking for a 16-month contract Customer Service Representative for our Calgary, Alberta Canada office.This position is a fixed contract position beginning in June 2026 to October 2027.Answe... Show more

 • Promoted

Remote Call Center Sales Representative

MCICalgary, AB, CA
Remote
Full-time

LOCATION Remote Work-at-Home | Canada.MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across mu... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Okotoks, AB, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Calgary, AB, CA
Remote
Full-time +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more

 • Promoted

Tile & Stone Inside Sales | Customer Care Pro

Olympia Tile+Stone Inc.Calgary, AB, CA
Full-time

A leading distributor in the ceramic tile and stone industry in Calgary is seeking a Customer Service Representative.In this role, you will be the first point of contact for customers, processing o... Show more

 • Promoted

Insurance Sales Representative

Combined InsuranceDe Winton, AB, CA
Full-time

Are you an enthusiastic, results-driven individual with a desire for independence and flexibility in how you manage your workday? Do you want to make a meaningful impact in your community and in th... Show more

 • Promoted

Customer Care Administrator

PERICalgary, AB, CA
Full-time

We are looking for a passionate and detail‑oriented Customer Care Administrator to join our team.In this role, you will manage the order to cash process, which includes transferring information fro... Show more

 • Promoted

Customer Service Representative

U-HaulCalgary, AB, CA
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Associate sales and customer service

belairdirectCalgary, AB, CA
Full-time +1

Associate, Sales and Customer Service - Calgary.Associate, Sales and Customer Service - Calgary.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Our em... Show more

 • Promoted

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupAirdrie, Alberta, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Customer Care Coordinator

Brookfield ResidentialCalgary, AB, CA
Full-time

Customer Care CoordinatorApply: Calgary, Alberta: Full time: Posted 5 Days Ago: R2052774**Location**Calgary - 4906 Richard Road SW**Business**At Brookfield Residential, a leading North American lan... Show more

 • Promoted

Customer Service Representative

U-Haul International, Inc.Calgary, AB, CA
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareCalgary, AB, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausHigh River, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Care Administrator at PERI

PERI CanadaCalgary, AB, CA
Full-time

Become a critical part of the PERI team as a Customer Care Administrator based in Calgary, AB.Manage order processes and communicate effectively with customers to deliver exceptional service.Your r... Show more

 • Promoted

Hybrid Customer Success Pro — Calgary

LodgeLinkCalgary, AB, CA
Full-time

A leading travel tech company seeks a Customer Success Representative for its Calgary office.This hybrid role involves guiding customers through onboarding, leading presentations, and upselling ser... Show more

 • Promoted

Sales Representative - Calgary

Neo FinancialCalgary, AB, CA
Full-time +1

Average On-Target Earnings: $36.CAD base wage + uncapped instant commission.Contract full-time hours or part-time hours.Locations & Preferred Locations:.CrossIron Mills, Chinook Centre; Secondary: ... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupAirdrie
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Account Representative I

MotionCalgary, AB, CA
Full-time

Account Representative IApply: On-Site: Lively, ON: Full time: Posted Yesterday: R26\\_0000029928**SUMMARY**The Account Representative I is primarily responsible for building or expanding... Show more

 • Promoted • New!

Customer Success Representative | Betty CA

BettyCalgary, AB, CA
Full-time +1

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Show more