Work from Home - Customer Experience Specialist (contract), Bilingual

Every day at NQX, thousands of us are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.

Are you interested in high quality outwear, luxury-forward design, aesthetic innovation and looking for a position that lets you work from home? We’re seeking talented individuals like you to join our 100% remote team of bilingual Customer experience Representatives within New Brunswick.

In this role, you'll provide white glove solutions to customers of Mackage, a global leader in the fashion industry business.

What we have to offer:

• Hourly wage of $, which includes a bilingual premium;
• Hourly bonus for weekend work
• Fully paid training program;
• Work from the comfort of your own home (equipment provided).

Responsibilities:

• Provide direct support to customers by phone, email, live chat and text;
• Using your knowledge of the products, guide customers about size, fit and styling;
• Inform customers of our policies concerning warranty, shipping and returns;
• Respond in a timely manner, with courtesy and empathy;
• Increase customer satisfaction and loyalty by proposing solutions to identified problems;
• Promote complementary solutions and products on our online platform based on customer needs and habits.

Qualifications:

• Fluently bilingual (English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 90% of your calls in English.
• Reside in New Brunswick;
• Availability: 20 to 40 hours/week, including evenings and weekends Monday to Friday, 10:00 am to 10:00 pm Atlantic Time; Weekends from 10:00 am to 6:00 pm Atlantic Time;
• Contract: November to February, with the possibility of extension based on performance.
• Work from home: High-speed Internet connection (min. 25 Mb/s) and secure, quiet workspace (closed room, locked door, confidential environment).
• Excellent communication and interpersonal skills;
• Ability to multi-task in a computerized environment;
• Problem-solving attitude;
• Completed high school diploma or equivalent;

Training start date: October 16th

At , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? !

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