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Simera
Customer Support Specialist CASimera • Calgary, Alberta, Canada
Customer Support Specialist CA

Customer Support Specialist CA

Simera • Calgary, Alberta, Canada
3 days ago
Job type
  • Full-time
Job description

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.


Responsibilities

  • Respond to customer inquiries through email, chat, phone, or other support channels.
  • Understand customer needs and provide clear, accurate, and professional assistance.
  • Troubleshoot and resolve customer issues in a timely manner.
  • Escalate complex or technical issues to the appropriate team when necessary.
  • Follow up with customers to ensure their issues are fully resolved.
  • Maintain accurate records of customer interactions, requests, and resolutions.
  • Identify recurring customer issues and communicate trends or feedback to the relevant teams.
  • Follow company policies, procedures, and service standards.
  • Maintain a professional, positive, and customer-focused approach in every interaction.
  • Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Problem-solving and critical-thinking abilities.
  • Ability to understand customer concerns and provide effective solutions.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and manage multiple customer requests efficiently.
  • Comfortable working with customer support platforms, CRM systems, and other digital tools.
  • Ability to remain calm and professional when handling difficult or frustrated customers.
  • Strong computer skills and ability to learn new software quickly.

* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

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Customer Support Specialist CA • Calgary, Alberta, Canada

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