Senior Director, Business Solutions & Technology Delivery

Job Description

Reporting to the Chief Information Officer (CIO), the Senior Director, Business Solutions & Technology Delivery plays a critical leadership role in aligning technology investments, priorities, and delivery with business objectives.

This position leads the Business Solutions function and serves as a key partner to business and technology leaders across the organization. The role will help drive enterprise modernization, technology transformation, and AI-enabled capabilities while ensuring technology investments deliver measurable business value.

This is an opportunity for an experienced technology leader who excels at building trusted business relationships, leading high-performing teams, and delivering results in a complex, fast-paced environment.

Lead Business Solutions

• Provide leadership, direction, and accountability for the Business Solutions team, including application portfolio ownership, business relationship management, and delivery governance.

• Partner with leaders across the organization to translate business priorities into technology roadmaps, investment strategies, and delivery plans.

• Monitor application portfolio health, delivery performance, and business outcomes, using relevant metrics to inform priorities and provide transparency.

• Oversee strategic technology vendors and partner relationships, driving performance, commercial compliance, accountability, and continuous improvement.

Drive Enterprise Technology Delivery

• Lead and coordinate complex, cross-functional technology initiatives involving business stakeholders and teams across Infrastructure, Security, Architecture, Operations, and Strategic Sourcing.

• Partner closely with IT Operations & Service Delivery on major technology changes, operational risks, escalations, and initiatives that affect business or application outcomes.

• Align business solution planning with infrastructure capabilities, enterprise architecture direction, operational readiness, cybersecurity requirements, and organizational standards.

• Provide executive visibility into key risks, dependencies, priorities, service-delivery considerations, and delivery outcomes.

Support the CIO and Enterprise Transformation

• Act as a key delegate for the CIO across selected governance, business, and cross-functional technology initiatives.

• Support technology governance, enterprise risk management, executive reporting, budget and capital planning, and major technology, vendor, and investment decisions.

• Collaborate with Strategic Sourcing & Facilities on procurement, contract renewals, vendor governance, cost optimization, and commercial matters.

• Advance enterprise AI integration and enablement by coordinating across business, architecture, security, operations, and delivery teams.

• Develop business cases for technology investments and track value and return on investment to inform prioritization and resource decisions.

Lead and Develop People

• Build, coach, and develop a high-performing Business Solutions team with clear expectations, development plans, and accountability for results.

• Provide leadership across matrixed initiatives through influence, coordination, and governance.

• Manage team capacity, organizational structure, succession planning, and resource allocation in alignment with portfolio priorities and budget constraints.

Qualifications

• A bachelor's degree or college diploma in Information Technology, Computer Science, Engineering, or a related field. An equivalent combination of education and relevant professional experience will be considered.

• A graduate degree such as an MBA or MIS, or relevant certifications such as PMP, ITIL, or CGEIT, is an asset.

• 10+ years of progressive IT leadership experience spanning applications, business technology delivery, infrastructure or service-delivery environments, and vendor management.

• Proven success aligning technology delivery with business outcomes, navigating competing priorities, and building effective cross-functional partnerships.

• Strong business relationship management skills, with the ability to translate business needs into technology priorities and clearly communicate outcomes to non-technical stakeholders.

• Exceptional people leadership skills and demonstrated experience leading teams and influencing outcomes across matrixed organizations.

• Effective executive communication skills, with confidence presenting to C-suite and board-level audiences.

• Strong financial and strategic planning capabilities, including budget stewardship, vendor cost governance, capital planning, and technology investment decisions.

• Familiarity with enterprise application platforms, cloud infrastructure, network and server environments, modern ITSM tools, and core systems such as ERP, CMS, DAM, and CRM.

• Working knowledge of ITIL principles, cybersecurity risk, PCI DSS or NIST-aligned governance, enterprise architecture, and technology roadmap planning.

• A structured, analytical approach to risk assessment, problem solving, ambiguity, and change.

• Experience in media, publishing, or a similarly complex multi-business-unit environment is an asset.

Additional Information

AODA
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

This posting is for an existing vacancy. Our Applicant Tracking System (ATS) uses AI for initial screening and assessment; however, all final selection decisions are made by our Hiring Managers.