Senior Manager, Technology Services to lead digital transformation and modernization using
- Permanent
Our client is seeking a Senior Manager, Technology Services to lead digital transformation and modernization using Microsoft , Azure, ITIL, and DevOps/CI/CD practices
Join a technology modernization initiative focused on strengthening enterprise platforms, cybersecurity, and service delivery within a service-focused organization. This role oversees cloud platforms, enterprise applications, product lifecycle management, and Service Desk operations while partnering with business leaders and the PMO to optimize technology investments. The position provides leadership across software development lifecycle initiatives, infrastructure modernization, and cybersecurity compliance activities. The environment combines operational oversight, product management, and modernization initiatives supporting enterprise-wide technology services.
Permanent
Fully Onsite: Ottawa
Salary: $, to $,/year
Must Haves
- Eligible for secret level clearance (10 years in Canada without leaving the country for longer than 6 months)
- Experience in IT management leading multidisciplinary teams supporting digital transformation and modernization initiatives such as enterprise applications (finance, HR, payroll, scheduling, CRM, client portals)
- Advance cloud and infrastructure modernization (Microsoft , Azure, SaaS) by driving automation, standardization, resilience, and DevOps/CI/CD practices
- Strong knowledge of cybersecurity frameworks (NIST, CIS Controls), privacy legislation (PIPEDA, Law 25), and IT governance
Nice to Have
- ITIL certification such as ITIL Practice Manager
- Cloud certification in Azure, AWS, or Google Cloud
- Professional security certification such as CISSP or CISM
- Experience managing vendors, projects, and service delivery outcomes
- French language capability
Responsibilities
- Lead and manage a multidisciplinary Technology Services team
- Oversee the lifecycle, integration, and optimization of enterprise applications
- Own end-to-end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization initiatives across Microsoft , Azure, and SaaS environments
- Implement and mature ITIL-based service management practices
- Ensure compliance with cybersecurity frameworks and privacy legislation
- Oversee vendor and partner relationships, including contract performance and compliance