Senior IT Technical Business Analyst

• Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.

• Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.

• Elicit, analyze, document, and validate business, functional, and technical requirements.

• Develop business cases, process maps, user stories, use cases, and other project documentation.

• Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.

• Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.

• Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.

• Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.

• Assist the project manager in the identification of risks and issues and recommend mitigation strategies.

Organizational Change Management

• Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.

• Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.

• Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.

• Develop and implement communication, engagement (sponsor roadmap), resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.

• Assess organizational readiness and recommend actions to improve change acceptance and sustainability.

• Support leaders in managing resistance and reinforcing desired behaviors and outcomes.

• Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.

• Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.

Operational Support and Continuous Improvement

• Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.

• Analyze business performance measures and identify opportunities for process optimization and service improvement.

• Provide recommendations to leadership to support informed decision-making.

• Contribute to business planning, operational planning, and continuous improvement initiatives.

• Develop and present options, recommendations, and implementation approaches to executives and decision makers.

What you must have:

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.

• Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.

• Certified Business Analyst (IIBA) or equivalent.

• Certified Change Management Professional (ACMP, Prosci Certified Change Practitioner, CMI, APMG Change Management Practitioner).

Equivalency

• Related education and experience may be considered on a one-for-one basis

Knowledge, Skills, and Abilities
The successful candidate will demonstrate:

• Strong business analysis, process improvement, and organizational change management expertise.

• Excellent interpersonal, facilitation, communication, presentation, and stakeholder engagement skills.

• Strong ability to build and maintain collaborative relationships with diverse stakeholder groups.

• Experience managing competing priorities in a complex and dynamic environment.

• Strong analytical, problem-solving, and critical-thinking skills.

• Ability to assess organizational impacts and develop practical solutions to support successful change.

• Demonstrated leadership, initiative, and sound judgment.

• Strong organizational and time-management skills.

• Ability to communicate complex information clearly to both technical and non-technical audiences.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.