CUSTOMER SUPPORT SPECIALIST

Recruiting in Motion is a successful and dynamic professional employment agency that has become deeply integrated into Metro Vancouver’s business sector as the go-to agency for the recruitment and placement of outstanding employees. BC-owned and operated, we ensure all our candidates — temporary, contract, permanent, or executive — are provided with exciting and impressive employment opportunities. In fact, we are ranked as one of Growth 500 Canada's fastest-growing companies, and we represent BC's TOP Employers!

About the Opportunity

Our client is an established and growing organization in the Metro Vancouver area seeking a Customer Support & Ecommerce Specialist to join their team.

This is a full-time, permanent, fully onsite position offering an opportunity to work in a varied role that combines customer service, order coordination, ecommerce support, and general administration.

The successful candidate will be a confident communicator, highly organized, detail-oriented, and comfortable working with customers, online platforms, and day-to-day operational tasks.

Employment Type: Full-time, Permanent
Schedule: Monday to Friday, 9:00 AM–5:30 PM
Compensation: Up to $50,000 per year, depending on experience
Location: Metro Vancouver – Fully onsite

Key Responsibilities

Customer Support & Order Coordination

• Serve as a primary point of contact for customer inquiries by phone and email.
• Respond to customer questions and requests in a professional and timely manner.
• Process customer orders accurately through various channels.
• Assist with order-related inquiries, returns, and service requests.
• Provide basic troubleshooting assistance and escalate more complex matters when required.
• Monitor order status and follow up on outstanding issues.
• Coordinate with internal teams and external partners to support timely order fulfillment.
• Take ownership of customer concerns and follow through to resolution.

Ecommerce Support

• Assist with day-to-day ecommerce operations.
• Maintain and update online product information and listings.
• Monitor online activity and identify discrepancies or issues.
• Assist with order, inventory, and sales tracking.
• Prepare basic reports and assist with identifying trends or areas requiring attention.
• Learn and work with various online platforms and business systems.

Administrative & Operational Support

• Maintain accurate customer, order, and business records.
• Assist with internal reporting and documentation.
• Support general administrative and operational activities.
• Assist with projects and other duties as required.
• Proactively identify opportunities to improve processes and day-to-day operations.

Qualifications

Required

• 2+ years of experience in customer service, ecommerce, administration, order coordination, or a related field OR a 2-year post-secondary diploma in Business Administration or a related discipline.
• Confident and professional telephone presence.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills and sound judgment.
• Customer-focused approach with strong follow-through.
• Good computer skills and the ability to learn new systems quickly.
• Comfortable working with online platforms and business software.
• Ability to work independently in a fully onsite environment.

Preferred

• Previous experience in ecommerce or online order management.
• Experience with ecommerce, inventory, order management, or ERP systems.
• Experience maintaining online listings or product information.
• Familiarity with accounting or business software.
• Korean language skills are an asset.

Additional Requirements

• Ability to perform occasional light physical duties, including lifting, carrying, and retrieving or placing items on shelves.
• Strong reliability, professionalism, and attention to accuracy.

What We’re Looking For

We are looking for someone who enjoys a varied role, takes ownership of their work, and is comfortable balancing customer service with administrative and operational responsibilities.

If you are organized, dependable, customer-focused, and enjoy learning new systems, we would like to hear from you.

Please note: This is a fully onsite position in Metro Vancouver.

How to Apply

All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.

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