Senior Bilingual Field Catastrophe Claims Representative

On behalf of our client, we are seeking a fully bilingual (French/English) Field Catastrophe Claims Representative to respond to select natural disasters, catastrophe, and complex claim events by assisting impacted regions. Working under minimal supervision, the ideal candidate will provide adjusting, inspection, investigation, and estimation of both residential and commercial catastrophe property losses using estimating software. Holding an active AMF Claims Adjuster Permit, the successful candidate must be willing to travel across Canada to attend catastrophic loss events, potentially for extended periods of time.

Advantages
Competitive Compensation: Base salary paired with an attractive annual performance bonus plan.

Travel Coverage: Full expense reimbursement, hotel accommodations, meals, and daily per diem during field deployments.

Comprehensive Healthcare: Health insurance coverage starting on your very first day.

Flexible Hybrid Model: Enjoy autonomy over your schedule, simply complete 15 office hours per week over 2 to 3 days.

Responsibilities
Catastrophe & Field Claims Execution: Travel across Canada as required to respond to catastrophic events, reviewing and writing accurate estimates, performing re-inspections, assisting with large or complex claims, and navigating dispute resolutions.

Policy, Regulatory & Safety Expertise: Maintain in-depth knowledge of policy coverages, regional regulatory requirements, and Occupational Health and Safety (OHS) practices, effectively applying and communicating these standards across all claims.

Stakeholder Coordination & Collaboration: Proactively partner with policyholders, contractors, adjusters, and third-party vendors (such as engineers and contents evaluation firms), determining when expert involvement is necessary to drive timely claim resolution.

Documentation & Process Compliance: Maintain accurate, comprehensive notes and documentation within systems of record, adhering fully to company policies, procedures, and Standard of Work guidelines.

Professional Development & Mentorship: Stay abreast of industry advancements, property repair procedures, and technical materials, while collaborating with stakeholders to develop and deliver training that supports team development.

Qualifications
Licensing & Certification (Mandatory): Active Claims Adjuster Permit issued by the Autorité des marchés financiers (AMF). Active valid driver’s license with a satisfactory driving record required. Working toward a Chartered Insurance Professional (CIP) designation is preferred.

Field Adjusting Experience: Minimum 3 years of property field adjusting experience (or equivalent), with strong expertise in creating, reviewing, and analyzing property repair estimates using Xactimate/Xactware.

Language Proficiency: Fully bilingual in French and English, with solid written and verbal communication skills to interact effectively across diverse audiences.

Travel & Availability: High adaptability to travel across Canada on short notice for potentially extended periods, along with the flexibility to work overtime hours as required.

Organization & Adaptability: Strong organizational, multitasking, and prioritization skills, with the self-direction needed to adapt quickly to changing situations and high-pressure environments.

Negotiation & Customer Focus: Exceptional client service orientation and empathy, combined with strong negotiation, settlement, and collaborative teamwork skills to mentor others and resolve complex property losses.

Summary
If you have the skills and experience to excel in this role, we would love to hear from you. Please submit your resume directly to aditi.gandhi@randstad.ca or virangana.shah@randstad.ca with "Senior Bilingual Field Catastrophe Claims Representative" as the subject line.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.