Senior Project Specialist, Heliship

Time Type:

Full Time

Compensation: Salary starting at $72,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

The Senior Project Specialist – Heliship is responsible for the end-to-end coordination and execution of complex, Helicopter project cargo shipments across all modes of transportation, including air, ocean, road, rail, and multimodal solutions. This role requires extensive knowledge of freight forwarding operations, project cargo requirements, carrier capabilities, routing, documentation, pricing, and customer service. The Senior Project Specialist works closely with customers, carriers, overseas offices, agents, suppliers, and internal operational teams to develop transportation solutions and ensure shipments are executed safely, efficiently, and in accordance with customer requirements.
The successful candidate will be highly organized, commercially aware, solutions-oriented, and comfortable managing complex shipments from initial quotation through final delivery.

KEY DUTIES AND RESPONSIBILITIES

Project & Shipment Management
• Manage the complete lifecycle of oversized, out-of-gauge, heavy-lift, and project cargo shipments from initial inquiry through final delivery.
• Develop and coordinate end-to-end transportation solutions across air, ocean, road, rail, and multimodal transportation.
• Review shipment requirements, including cargo dimensions, weight, volume, handling requirements, loading/unloading requirements, and delivery constraints.
• Coordinate complex routings and determine the most appropriate transportation mode and service solution.
• Liaise with carriers, trucking companies, terminals, ports, warehouses, customs brokers, agents, and other service providers.
• Coordinate specialized equipment and services, including flat racks, open-top containers, lowboys, step decks, RGN trailers, cranes, escorts, permits, and specialized handling where required.
• Monitor shipment milestones and proactively identify and resolve operational issues, delays, or changes to the transportation plan.
• Maintain ownership and accountability for shipments throughout the entire process.

Quotations & Commercial Support
• Prepare detailed and accurate quotations for complex project and oversized cargo movements.
• Analyze transportation requirements and develop cost-effective routing and service options.
• Obtain and evaluate rates from carriers, agents, subcontractors, and other service providers.
• Consider accessorial charges, fuel, permits, escorts, handling, storage, equipment, customs, terminal charges, and other project-related costs when preparing quotations.
• Identify opportunities to improve margins while maintaining competitive and commercially viable solutions.
• Support sales and account management teams with operational expertise during customer opportunities and RFQs.
• Participate in customer calls and meetings to understand requirements and present transportation solutions.

Documentation & Compliance
• Ensure all required shipping, customs, transportation, and project documentation is complete and accurate.
• Review bills of lading, commercial invoices, packing lists, certificates, permits, cargo specifications, and other shipment documentation.
• Ensure documentation accurately reflects cargo dimensions, weights, classifications, and special handling requirements.
• Coordinate with customs brokers and internal compliance teams where applicable.
• Ensure shipments comply with applicable transportation regulations and customer requirements.
• Maintain accurate shipment records and documentation throughout the project lifecycle.

Customer Service
• Serve as a key operational contact for customers managing complex or high-value shipments.
• Establish strong relationships with customers through proactive communication and reliable execution.
• Provide regular shipment updates, milestone reporting, and exception management.
• Understand customer priorities and develop solutions that balance cost, timing, risk, and service requirements.
• Address customer concerns and resolve issues promptly and professionally.
• Ensure a high level of customer satisfaction throughout the shipment lifecycle.
• Required, on occasion, to visit with prospective and existing clients to promote DSV’s services

Operational Coordination
• Work closely with internal freight forwarding, pricing, customs, finance, and customer service teams.
• Coordinate with international offices, agents, and global project teams to ensure seamless execution.
• Review operational plans and identify potential risks before cargo movement.
• Coordinate site requirements, loading plans, delivery appointments, and specialized handling requirements.
• Track shipment performance against agreed timelines and service commitments.
• Maintain detailed project files and ensure timely completion of all operational and administrative requirements.

Quality, Health & Safety:
• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study.
• 5+ years of progressive experience in project cargo, heavy haul or specialized transportation
• Experience with all modes of transport (air/ocean/trucking) and be well versed handling oversized shipments
• Experience preparing and analyzing complex transportation quotations.
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset

Skills and Competencies

• Strong experience managing oversized, out-of-gauge, heavy, or specialized cargo.
• Excellent command, both verbal and written, English skills.
• Strong relationship-management skills.
• Ability to manage multiple projects simultaneously.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process