Project Order Specialist

The Project Order Specialist is a key point of contact for internal teams, distributors, and customers throughout the order lifecycle. You will manage complex order requests, coordinate issue resolution, support distributors, and ensure accurate and proactive communication. As routine order maintenance transitions to distributor self-service, you will focus on complex, high-risk, and non-standard requests requiring sound judgment, cross-functional coordination, and detailed follow-up. What will you do? Manage customer orders from order entry through shipment and post-shipment support. Monitor order and shipment status, identify potential risks or delays, and proactively communicate updates. Coordinate complex or high-risk requests with manufacturing, logistics, technical support, sales, and other stakeholders. Manage the change order process, including validation, approval, documentation, and communication. Assess and coordinate customer and distributor expedite requests. Facilitate the resolution and escalation of blocked orders, delivery constraints, shipment issues, and customer concerns. Support distributors with order-management tools, processes, and complex inquiries. Coordinate warranty claims, product returns, shortages, shipping discrepancies, claims, and debit memos. Review requests for accuracy, completeness, policy compliance, and required approvals. Identify recurring issues and contribute to improvements in processes, tools, communications, and training. What qualifications will make you successful? Required 1 to 5 years of relevant experience in customer service, order management, sales support, logistics, supply chain, project coordination, or a similar field. Experience working with ERP systems, order management tools, or customer portals. Strong organizational, problem-solving, and communication skills. Ability to manage multiple priorities with a high level of accuracy and attention to detail. Customer-focused, proactive, and able to work independently. Proficiency in Microsoft Office applications Preferred Experience in the electrical, manufacturing, distribution, or technical industry. Electrical education, product knowledge, or related industry experience. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This posting is for an existing vacancy. #LI-Hybrid At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. The expected pay range is CAD 75, - CAD , per year. This pay range includes base pay and short-term incentives. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*: Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; Wellness Wallet (reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave; Recharge Break (savings plan for a future paid leave of absence); employee assistant program with mental, family, and legal counselling and flexible work arrangements. Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match. Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. *Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth + employees in + countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.