Talent.com
Armour Transportation Systems
Customer Experience SpecialistArmour Transportation Systems • Moncton, NB, CA
Customer Experience Specialist

Customer Experience Specialist

Armour Transportation Systems • Moncton, NB, CA
6 hours ago
Job type
  • Full-time
Job description

Description

Customer Experience Specialist

Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm

Type: In-Office | Full Time
Location: Moncton, NB

Position Overview

The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.

Key Responsibilities

  • Manage customer inquiries, service requests, and escalations.
  • Investigate issues, coordinate solutions, and ensure timely resolution.
  • Maintain proactive communication with customers regarding service updates and outcomes.
  • Monitor service performance and identify opportunities for improvement.
  • Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
  • Participate in root cause analysis and continuous improvement initiatives.
  • Maintain accurate records, documentation, and customer information.
  • Support knowledge sharing and onboarding of Customer Experience Associates as needed.

Qualifications

  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Proficiency with Microsoft Office.
  • Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
  • Previous customer service experience in transportation, logistics, or a related industry preferred.

Working Conditions

  • Fast-paced, team-oriented environment.
  • Regular interaction with customers and operational teams.
  • Opportunity to contribute to service and process improvement initiatives.
Create a job alert for this search

Customer Experience Specialist • Moncton, NB, CA

Similar jobs

Customer Experience Specialist

Isolocity QMSMoncton, Moncton Parish, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Remote Customer Service & ERP Data Entry Specialist

World Web WorksMoncton, Moncton Parish, CA
Remote
Full-time

A telecommuting service provider is seeking a Customer Service Representative for a work-from-home position after initial training in Ottawa.The role involves entering customer orders and data into... Show more

 • Promoted

Enterprise Software Sales Specialist

Max TechnologiesMoncton, Moncton Parish, CA
Full-time

A well-capitalized software startup is seeking a motivated sales representative in Calgary, Alberta.This role focuses on selling cybersecurity and enterprise software, requiring excellent communica... Show more

 • Promoted

Remote Customer Success Specialist (Gaming Platform)

BettyMoncton, Moncton Parish, CA
Remote
Full-time

A leading online gaming company is looking for a Customer Support Representative to provide assistance via email and live chat.You will help customers understand the platform, gather feedback, and ... Show more

 • Promoted

Project Manager (Collections Experience)

Iris Software Inc.Moncton, Moncton Parish, CA
Full-time

Iris’s client, one of the Top 5 Banks in Canada, is looking to hire a.Project Manager (Collections Experience).Our Client is a Canada multinational financial services company and the largest bank i... Show more

 • Promoted

Customer Experience Specialist

Proviz DigitalCity of Moncton, NB, CA
Full-time

Develop and maintain positive relationships with customers by providing timely, accurate, and professional support across multiple communication channels (phone, email, chat, and social media).Hand... Show more

 • Promoted

Remote Customer Success Specialist with Earning Potential and Growth

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more

 • Promoted

Remote Customer Success Specialist — Grow Clients, Earnings

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

A financial services company is seeking a Remote Customer Success Specialist to provide exceptional customer support and build lasting relationships with clients.This fully remote role offers flexi... Show more

 • Promoted

Remote Customer Service Specialist - No Experience Needed

Leakstory JobsMoncton, Moncton Parish, CA
Remote
Full-time

A market research company is seeking candidates for a remote Customer Service position.This entry-level job requires good phone etiquette and excellent verbal and written communication skills.While... Show more

 • Promoted

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingMoncton, Moncton Parish, CA
Full-time

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Show more

 • Promoted

Remote Data Entry Specialist — Flexible Hours & Growth

LeoMoncton, Moncton Parish, CA
Remote
Part-time

Leo is seeking a remote data entry worker in Ontario for a flexible, entry-level role.You will perform data entry tasks from home with weekly pay of about $1,500 and no prior experience required.Sh... Show more

 • Promoted

Customer Experience Associate - Future Opportunities - Moncton

TD BankCity of Moncton, NB, CA
Part-time

Customer Experience Associate - Future Opportunities - MonctonPostulerremote type: Sur placelocations: Moncton, New Brunswicktime type: Temps partielposted on: Publié aujourd'huitime left t... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMoncton, Moncton Parish, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Remote Customer Data Entry Specialist

Only Data EntryMoncton, Moncton Parish, CA
Remote
Full-time

Join as a Remote Customer Data Entry Specialist, focusing on the accurate input and modification of customer data in our digital systems.Your role will ensure accurate records for better service de... Show more

 • Promoted

Dynamic Retail Associate Focused on Customer Experience and Sales

Fossil Group, Inc.Notre-Dame, NB, CA
Full-time

Elevate the retail shopping journey as a proactive Sales Associate.Deliver exceptional customer experiences while achieving sales goals in a positive and team-oriented environment.As a Retail Assoc... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDundas, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausDundas, NB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Remote
Full-time +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more

 • Promoted

Pet Store Leader: Elevate Experience & Results

PetSmartCity of Moncton, NB, CA
Full-time

A leading pet care retailer is looking for a Retail Store Manager in Moncton, Canada.You will be responsible for ensuring exceptional customer service, overseeing store operations, and leading a te... Show more

 • Promoted

Remote Data Entry Specialist — Flexible Hours & Growth

Remote CareerMoncton, Moncton Parish, CA
Remote
Part-time

A remote job opportunity provider is seeking candidates for Data Entry jobs that allow you to work from home in Ottawa, Ontario.Enjoy excellent weekly pay of $1500.No experience is required as trai... Show more