As a leading industrial distributor, we deliver critical supply solutions across Canada. We pride ourselves on cultivating a stable, supportive team environment with a strong track record of internal promotion and long-tenured employees. We are currently seeking a detail-oriented, high-performing Customer Service & Order Desk Specialist to join our established Customer Care team in Mississauga.
Advantages
- Clear, documented history of internal promotion into higher-level business administration, inventory, and supply chain management positions.
- Join a mature, long-tenured team within an essential industrial distribution sector that offers exceptional job security.
- Full onboarding and hands-on guidance to help you master our proprietary ERP systems, product catalogs, and vendor networks.
- Predictable high-volume workflow (25–50 orders daily) that keeps your workdays structured, engaging, and manageable without micro-management.
- Work alongside supportive industry veterans in a close-knit, collaborative environment where your contributions are directly recognized.
Responsibilities
- Accurately process 25 to 50 complex industrial orders daily through proprietary ERP software, managing the end-to-end lifecycle from entry to fulfillment.
- Provide quotes, negotiate competitive pricing within pre-approved parameters, and finalize client contracts via phone and email.
- Partner cross-functionally with warehouse operations, logistics, and vendor networks to verify inventory, expedite orders, and resolve fulfillment delays.
- Analyze and resolve client issues, order discrepancies, and billing inquiries promptly to maintain high customer retention.
Qualifications
- 2+ years of high-volume order entry, customer service, or inside sales experience, preferably within industrial supply, manufacturing, or distribution.
- Strong computer literacy with proven ability to quickly learn and adapt to proprietary ERP software and databases.
- Full professional fluency in English with clear, concise written and verbal communication for vendor and client interaction.
- High attention to detail, strong time-management capabilities, and a collaborative mindset suited for a fast-paced environment.
Summary
In this critical front-line role, you will manage high-volume order processing, client inquiries, and custom quotations. Serving as the primary liaison between industrial clients, vendors, and internal departments, you will ensure end-to-end accuracy and exceptional service delivery across our supply chain network.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Customer Service/Order Desk • Mississauga, Ontario, CA
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