Customer Success Supervisor

A high-energy, player-coach leader is required for the position of Customer Success Supervisor within an established B2B custom packaging and supply chain organization. Reporting directly to the Director of Sales, this full-time, in-office role bridges team leadership with strategic account development. The supervisor oversees the Customer Service and Reorder Management Team (RMT) alongside a dedicated Graphic Artist, balancing a reduced personal territory revenue quota with active team coaching, operational workflow tracking, and client retention strategies.

Advantages
Salary Range: $65,000 – $75,000 per year, commensurate with experience.
Schedule: Full-time, permanent position working Monday to Friday, 8:30 AM – 5:00 PM (100% in-office).
Paid Time Off: 2 weeks of paid vacation
Benefits & Growth: Comprehensive group health benefits package backed by a structured onboarding program.

Responsibilities
Team Leadership & Development: Lead, coach, and train the Customer Service/RMT staff to consistently achieve service standards, sales quotas, and outreach metrics.
Operational Management: Supervise daily order processing, credit memos, and open-order tracking while reporting key departmental KPIs directly to executive leadership.
Territory & Account Ownership: Maintain direct ownership of an assigned personal territory quota (~$300,000) through proactive client outreach, order recommendations, and business analysis.
Workflow & Creative Alignment: Partner closely with internal departments, coordinating with the Graphic Artist to ensure client artwork approvals and production lead times move efficiently.
Escalation & Issue Resolution: Act as the primary escalation point for complex client concerns, resolving service issues cost-effectively with a customer-first approach.
Process Improvement & Training: Maintain SOPs, workflows, and training materials in SharePoint while identifying ongoing process efficiencies across departments.

Qualifications
Professional Experience: 5+ years of experience in customer service or inside sales, including 2–3 years directly supervising, coaching, or leading a customer-facing team.
Technical Proficiency: Advanced skills in Microsoft Office (Excel pivot tables an asset) and sales-reporting/ERP systems (experience with SAGE is an asset).
Industry Background: Experience in B2B packaging, manufacturing, distribution, or commercial retail is considered a strong asset.
Core Competencies: Proven ability to manage sales goals, order management timelines, inventory lead times, and KPI tracking in a fast-paced environment.
Communication & Work Style: Exceptional written, verbal, and presentation skills with a solution-oriented, high-energy leadership approach.
Pre-Employment Screening: Successful completion of a standard background check is required.

Summary
How to Apply?

- Apply online at Randstad.ca today
- send your resume by email to jovana.manojlovic@randstad.ca and all qualified candidates will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.