Bilingual Collection Representative (EN/FR)

Job description

Join Kelly and Nissan Canada as a Bilingual High-Level Collection Representative for our location in Mississauga, ON!

With a focus on Mobility, Operational Excellence, Value to our Customers, and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, we exemplifies ingenuity in everything we do. Our people are what drive the business forward.

Location: Mississauga, ON (Hybrid)
Schedule: Monday to Friday, 9:00 AM - 5:30 PM (one week a month from 11:30 AM - 8:00 PM). Monday to Thursday onsite and working remotely on Fridays
Pay: $25.00 per hour
Expected Hours: 35 – 40 per week

Role Summary: This role is responsible for maximizing recoveries while minimizing collection losses, and working closely with Legal, Bailiff and other vendors.

Responsibilities:

• Account Administration: Assess all loss recovery files to determine optimal recovery actions; review account history and financial stability of customers; initiate skip trace process on charge-off accounts; make decisions regarding debt repayment and settlement offers.
• Customer Interaction: Handle inbound and outbound calls for accounts in loss recovery; manage activity to ensure prompt results.
• Vendor Coordination: Assign accounts to legal counsel or bailiff with clear instructions and documentation; monitor progress and collaborate with legal/bailiff teams.
• Reporting: Submit daily stats, update settlement and legal assignment trackers, and maintain KPI reports with monthly performance updates.

Minimum Qualifications:

• Excellent communication skills in English and French, both verbal and written.
• Minimum high school diploma and at least 1 year of experience in automotive finance including credit, collections, customer service, and insurance areas.
• Proficiency in Word, Excel, Outlook, and new computer systems.
• Ability to multi-task, make strong decisions, and analyze effectively.

Benefits:

• Extended health care
• On-site gym
• On-site parking
• Store discount

Work Environment:

• On-site Mondays to Thursday, remote on Fridays.

Language Requirement:

• Proficient in French (required).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.