Inside Sales Account Representative- On-site St. Catharines, ON

What is the role?

• The candidate will work with an existing list of small to medium-sized businesses currently utilizing online advertising and marketing services on our client’s platform.
• This is an outbound sales role – the expectation is to be consistent in exceeding quarterly targets through high-volume outbound calling.
• The candidate will obtain information regarding the customers’ business and advertising goals to capture and build market intelligence.
• The candidate will be responsible for finding contact information for the organizations through research.
• The candidate will be responsible for speaking with decision-makers over the phone to increase the value of their online advertisements through optimization; to improve customer investment and/or to increase the length of time a customer will maintain their campaign.
• The candidate will contact each customer identified on the list to provide a strategic advertising consultation and capture sales opportunities that include an advertising campaign relevant to client goals/needs. We look to develop a relationship with the advertiser over several calls throughout the quarter.
• The metrics are pitching solutions and products on the platform. We track if the advertiser took action and spent a certain budget based on the suggestions/advice we offer.
• The requirement is to contact all customers provided on the list and set up multiple calls with them to build a relationship and to better understand and help them achieve their goals. The assigned list of customers will be every quarter, with new accounts assigned on a rolling basis.
• The goal is the more confidence in the platform we help the advertiser have, the more likely they will spend more and likely see improved results based on the consultations provided.

Day to Day

• Fast-paced, busy, productivity is a key element of success. Expectation is being on the phone most of the day making outbound calls.
• Proactive outreach (cold calling) from a list of advertisers, pitching to prospective clients and engaging them into wanting to set up a full-value call.
• With proactive outreach (cold calling), it can be repetitive work as a candidate may only sometimes reach the client on the first second or third call.
• The goal is to have a minimum of 4+ full-value calls scheduled per day in your calendar, each lasting 30-45 min.
• Time spent in between full-value calls will be:
• Proactive outreach (cold calling) from a list of businesses
• Following up with advertisers, checking in on how they are doing, answering emails
• Trainings, huddles, coaching sessions
• Contact research

Hours/Training

• Monday – Friday. Shifts can vary anywhere between 9 am-6:30 pm, and hours may vary between 35-44hrs / per week. Shift bids are placed to determine which shift candidate gets based on metrics every month
• Training is an 8-week training program. 4 weeks of in-classroom training and 4 weeks of Nesting. Going live with a list of advertisers and starting making calls, the candidate will have support from our trainers, SMEs and Team Leads

Job Types: Full-time, Fixed-term contract

Contract length: 12 months

Pay: $21.39 per hour + Sign-on Bonus ($900)

Education:

• Secondary School (preferred)

Experience:

• Upselling: 2 years (required)
• Overall Work Experience: 4 Years of Work Experience in the customer service field.
• 3 years of sales experience in relationship sales ads, Outbound sales, and digital marketing. ( required)

Work Location: In person (Should be willing to relocate)

What can you expect? • Free onsite parking • Spacious workstations with updated technology platforms and equipment • Supportive environment to assist with individual success • Complimentary coffee, tea and hot chocolate bar • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.