Business Operations Manager - Fitness/Gym

Description

• Manage and support key administrative and operational systems across multiple corporate gym locations.
• Take ownership of responsibilities currently managed by senior leadership, helping create scalable processes as the organization grows.
• Monitor, maintain, and audit business systems to ensure information is accurate, current, and being used consistently.
• Review operational reporting and KPIs, identifying discrepancies, trends, and areas requiring follow-up.
• Work closely with Gym Managers, General Managers, Assistant General Managers, and senior operations leadership.
• Review membership billing issues and help ensure errors or discrepancies are identified and resolved.
• Monitor cash deposits and financial transactions to ensure appropriate reporting and accountability.
• Support payment administration for employees, contractors, personal trainers, vendors, and other business partners.
• Ensure employee information and new hires are properly entered and maintained within HR and payroll systems.
• Provide administrative support related to HR, payroll, onboarding, and employee records.
• Assist with system access, password resets, troubleshooting, and day-to-day technology-related issues.
• Support the administration of security, IT, email, and other business platforms used across the organization.
• Assist with website updates and other corporate administrative projects as required.
• Support new gym openings, including systems setup, administration, onboarding, and operational readiness.
• Travel between corporate locations when required to support operations, projects, or new openings.
• Identify opportunities to improve processes, simplify workflows, and create greater consistency across locations.
• Take on additional operational and administrative responsibilities as the needs of the business continue to evolve.

Requirements

• Strong experience in business administration, operations, systems administration, office management, or a similar multi-functional role.
• Highly computer literate with the ability to quickly learn and work across multiple software platforms.
• Strong systems mindset with excellent attention to detail and an ability to identify errors or inconsistencies.
• Comfortable working with reports, KPIs, billing information, payroll-related administration, and basic financial controls.
• Strong problem-solving skills and the confidence to investigate issues and determine practical solutions.
• Highly organized with the ability to manage multiple priorities across several locations.
• Adaptable and comfortable working in a growing, entrepreneurial environment where priorities may change quickly.
• Willingness to take ownership and step outside traditional role boundaries when needed.
• Strong communication skills with the ability to work effectively with senior leadership and operational teams.
• Experience working within a startup, scale-up, multi-location, franchise, hospitality, retail, or service-based organization would be an asset.
• Experience with GymMaster or similar membership-management software would be an advantage.
• Experience with Microsoft 365, HRIS/payroll platforms, payment systems, or similar business applications is beneficial.
• Fitness industry experience is not required.
• Ability to travel periodically between locations and support future openings.

Corporate Culture

• Base salary of $85,000 to $105,000, based on experience.
• Potential performance-based bonus as the position and incentive structure develop.
• Comprehensive healthcare benefits.
• Employer RSP matching program.
• Regional gym membership.
• Hybrid work potential once onboarding and training are complete, with an expected balance of approximately three days per week in the office.
• Exposure to senior leadership and multiple areas of the business.
• Opportunity to shape a newly created role and establish systems and processes that will support future growth.
• A highly varied position within an entrepreneurial organization where initiative, flexibility, and problem-solving are valued.