12-month contract Organizational Change Manager role providing senior change management leadership on a citizen-facing digital service modernization initiative within a complex public-sector environment.
- 12-month contract with potential to extend another 12 months.
- Remote role open to candidates across Canada; preference for candidates based in Alberta.
- Public-sector client.
What & Why:
Our client is seeking an OCM to develop and execute integrated change management, business readiness, communications, training, and adoption strategies that prepare stakeholders for the organizational, process, technology, and AI-enabled changes resulting from a major licensing and regulatory modernization initiative. This is a senior, hands-on OCM role with full lifecycle accountability, from strategy development through post-implementation stabilization and continuous improvement. You'll work under the direction of the Service Owner, Project Manager, and Business Leadership, collaborating across business, technical, operational, and vendor stakeholders to support successful implementation, adoption, and sustained use of the platform, including its AI-enabled capabilities.
Who:
Our client is delivering a citizen-facing digital service modernization project within the licensing and regulatory domain. Built on a modern enterprise workflow platform, the initiative is being delivered in an agile, sprint-based environment in alignment with public-sector governance, responsible AI, privacy, and accessibility frameworks.
You:
You'll bring the following experience and capabilities:
- 7+ years of experience leading OCM activities for business transformation and technology-enabled projects.
- 7+ years of experience developing and implementing change management strategies, business readiness plans, stakeholder engagement and communications plans, and change impact assessments.
- 7+ years of experience developing effective stakeholder communication materials including newsletters, FAQs, user guides, and presentations.
- 5+ years of experience working in Agile, Scrum, or hybrid project delivery environments.
- 3+ years of demonstrated experience as an OCM on at least one multi-year public sector project impacting 50+ staff.
- 2+ years of experience implementing citizen services portals and business workflow applications on an enterprise workflow platform.
- 2+ years of experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives.
Nice to Have:
- Prosci change management certification or designation.
- Agile certification.
- 7+ years of experience developing and delivering communications and presentations across multiple organizational levels including executive, steering committee, and end users.
- 7+ years of experience fostering effective working relationships with leadership and stakeholders.
- Experience leveraging AI-assisted tools to develop communication materials, training content, presentations, and stakeholder engagement artifacts.
- Experience using AI and Generative AI tools to support change management, communications, training development, and business readiness activities.
Compensation:
This role pays between $100-110 per hour.
Next Steps:
If the sound of this opportunity excites you, and you're confident that it's a good fit for your experience and career goals, then we'd love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.
Apply Now
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