BUSINESS SYSTEMS ANALYST - Intelligent Document Processing

BUSINESS SYSTEMS ANALYST – Intelligent Document Processing & Digital Transformation

Are you a Business Systems Analyst who understands both business processes AND the technology behind Intelligent Document Processing (IDP)?

Here’s your opportunity to work on a high-impact digital transformation initiative, helping modernize how organizations capture, process, extract and manage information from documents.

This is not your typical BSA role. You’ll be at the intersection of business analysis, AI, OCR, machine learning, workflow automation and enterprise technology — helping transform manual, document-heavy processes into intelligent, automated digital workflows.

Advantages
This is an opportunity to be part of a transformation that is moving document processing from manual and rules-driven → intelligent, automated and data-driven.
You understand how documents move through an enterprise, how information is extracted from them, how AI determines what that information means, and how that data ultimately gets into downstream systems.

You can comfortably sit in a room with a business stakeholder and technical folks and translate between all of them.

Experience with Tungsten/Kofax TotalAgility is ideal (highly desirable), particularly if you've worked on digital mailroom, document capture, scanning, financial services, insurance, claims or other high-volume document environments.

Responsibilities
You'll work across the full document lifecycle — from scanning and capture through AI-powered classification and extraction, human validation, workflow automation, integration, retention and secure destruction.

🔹 Lead discovery sessions and translate business needs into detailed technical requirements
🔹 Analyze current-state processes and design smarter, more automated future-state workflows
🔹 Define document classification, data extraction and business rules
🔹 Work with OCR, AI/ML and confidence-based extraction models
🔹 Help train, test and tune document-extraction models using real-world sample data
🔹 Define human-in-the-loop exception and validation processes
🔹 Define source-to-target data mappings and integration requirements
🔹 Work closely with architects, developers, QA, data teams, operations and technology partners
🔹 Support testing, implementation, production readiness and ongoing optimization

Qualifications
We're looking for someone who is genuinely comfortable working with Intelligent Document Processing technology.

Key experience includes:

✅ Kofax TotalAgility / Tungsten TotalAgility — or a comparable enterprise IDP platform
✅ OCR and document recognition
✅ Document classification and AI-based data extraction
✅ Confidence scoring and human validation workflows
✅ Machine-learning model training and tuning
✅ APIs, JSON, XML, CSV and secure file transfer
✅ Source-to-target data mapping
✅ SQL / databases / ETL concepts
✅ PDF, TIFF, JPEG and other document/image formats

Summary
Apply Today!

If you're passionate about using AI and automation to solve real business problems, and you enjoy being the person who connects business needs with technology solutions, this role is worth a conversation.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.